Dell says my laptop won’t work with 1903?


I am an end-user, not an IT Pro.

I have a 5 year old Dell Precision M3800, with Intel i7-4712HQ.

When I bought it, it was a high model. It still runs perfectly well.

It is running 1803 and did install 1903 briefly but there were issues with a new user profile being created during installation, so I rolled back to 1803.

I am now not being offered 1903 – Windows Update says it is installed, but I am still definitely running 1803.

Following a remote support session, Dell have told me the M3800 “has not been tested” for 1903 (here), which means “Dell is not testing the device and drivers will not be updated for that model”.

The implication is the M3800 will not work with 1903, so I am stuck on 1803 which doesn’t get security updates after Nov 12 2019 (if I understand things correctly).

Does that sound correct that a 5 year old laptop will not run 1903?

If I do a clean install of 1903 myself, will that work?

If it will not run 1903, can anyone point to where I can download 1809, which has been tested for the M3800 by Dell and is therefore supported? The Dell support guy could not find it.

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