Skype call to phone showing as restricted?

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I have 60 Skype mins with my Office subscription. I was going to have my kids use it to make calls from there data only device. The problem I’m having is that the call shows up as restricted to the person they are calling. That wouldn’t be that big of a deal other than the phone does not ring either. Any ideas on why this is not working? Does it depend on the setting of the phone receiving the call? Thanks

Comments (2)

2 responses to “Skype call to phone showing as restricted?”

  1. wright_is

    I would guess that the number Skype is using to call from is somehow on a block list somewhere - probably used for scamming or spamming in the past and the recipients telco or the phone itself has a list of numbers that are blocked

    • Sprtfan

      In reply to wright_is:

      I found the fix. "Make sure your account has alternate contact info by signing in to your profile and updating your contact details." After adding an alternate contact in my profile, it started to work. Not sure why it is this way but took care of the problem.

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