All Premium Articles are FUBAR

17

I know the premium articles I read yesterday, and today they open without the picture at the top nor all but the last 1-3 paragraphs. I’m logged in with my premium account. I even logged out and logged back in. I also tried some premium articles from last week. They’re also truncated. FWIW, nonpremium articles seem unaffected.

If this is a true site-wide issue, it’d be nice to see a nonpremium article acknowledging the problem and better with an ETA for a fix.

sent 2 May 2018 19:08 Zulu

Comments (17)

17 responses to “All Premium Articles are FUBAR”

  1. skane2600

    An ETA might be hard to come up with, but it would be nice to know when it is fixed.

    • hrlngrv

      In reply to skane2600:

      Actually, it seemed to be fixed within 15 minutes after I posted this.

      It'd be useful if the site had a mechanism for prominently stating that something isn't working.

      • skane2600

        In reply to hrlngrv:

        So, what does that have to do with the general difficulty of providing an ETA for a bug fix?

        • Tim

          In reply to skane2600:


          Because instead of making some huge announcement to the world on a possible ETA for a fix we're going to start working on after we make an announcement...we just fixed it.

          • xperiencewindows

            In reply to Tim:

            Sounds like Tim's patience got the best of him. You run this site, there is a certain level of expected accountability to be held regarding things like this. This is no longer a mom and pop site.

            • Paul Thurrott

              In reply to xperiencewindows:

              This is beyond unfair. You have no idea how hard Tim works.

            • Tim

              In reply to xperiencewindows:


              Honestly that's not it. If there is an issue that is going to take a while to fix and we're aware of it, we will communicate this. And I think if you check the track record of these types of incidents we're pretty transparent and out in front of them.


              Making an announcement for something that took us 10 minutes to notice and 5 minutes to fix just seems inefficient.

              • hrlngrv

                In reply to Tim:

                Thank you for fixing the site.

                I figure you're right that ETA may be a low priority.

                However, a prominent warning that there are known issues affecting the site should be straightforward to add and require changing one setting to activate/deactivate as needed. That is, explanation would be optional, what I means is just We're aware of problems on the site, and we're working to fix them, say just under the toolbar/menu or to the right of The Home for Tech Enthusiasts: News, Reviews & Analysis at the top of all pages.

                • xperiencewindows

                  In reply to hrlngrv:

                  This. Customer Service 101. Inform the customer that there is an issue, and you are working to resolve it. This way, as the provider, you acknowledge there's an issue and are actively working to resolve it. All it takes is one sentence as hrlngrv suggested.

  2. YouWereWarned

    Has been working fine 5/2/18 all afternoon EST.

    OTOH, Verizon has multiple bugs in their DVRs which haven't been fixed FOR YEARS, so bravo to those here responsible for a speedy fix.

  3. Paul Thurrott

    We're working on some site issues, as noted elsewhere. I believe it's working now, but we're trying different things to improve performance, etc.

  4. Nic

    When I saw this I just figured it was an issue with the April update for Windows 10 and browser incompatibility. Then I thought to myself, "nah, MS would never release something that caused browser issues given all the testing that they go through"

    Oh how I laughed.