I know the premium articles I read yesterday, and today they open without the picture at the top nor all but the last 1-3 paragraphs. I’m logged in with my premium account. I even logged out and logged back in. I also tried some premium articles from last week. They’re also truncated. FWIW, nonpremium articles seem unaffected.
If this is a true site-wide issue, it’d be nice to see a nonpremium article acknowledging the problem and better with an ETA for a fix.
sent 2 May 2018 19:08 Zulu
skane2600
<p>An ETA might be hard to come up with, but it would be nice to know when it is fixed.</p>
skane2600
<blockquote><a href="#268901"><em>In reply to hrlngrv:</em></a></blockquote><p>So, what does that have to do with the general difficulty of providing an ETA for a bug fix? </p>
xperiencewindows
<blockquote><a href="#269300"><em>In reply to Tim:</em></a></blockquote><p>Sounds like Tim's patience got the best of him. You run this site, there is a certain level of expected accountability to be held regarding things like this. This is no longer a mom and pop site.</p>
xperiencewindows
<blockquote><a href="#271130"><em>In reply to hrlngrv:</em></a></blockquote><p>This. Customer Service 101. Inform the customer that there is an issue, and you are working to resolve it. This way, as the provider, you acknowledge there's an issue and are actively working to resolve it. All it takes is one sentence as hrlngrv suggested.</p>