Renew Premium — Shipping?!

I tried to renew my premium membership today, but I came across this above. Shipping? What exactly would y’all be shipping me? Is this an error? If so, would shipping be refunded? Or is there an ETA for removing the shipping charge?

Conversation 6 comments

  • TechnoBill

    20 August, 2017 - 8:47 pm

    <p>I just renewed and had the same experience. It added $6.65 to my total cost for "Shipping".</p><p><br></p><p>I would really appreciate some clarification as to what this shipping charge is for and whether or not it is to be removed/refunded same as &nbsp;<a href="/users/hrlngrv" target="_blank" style="color: inherit;">HRLNGRV&nbsp;</a>.</p><p><br></p><p>EDIT: Actually, on second thought, I reconsidered and cancelled my renewal order. Best of luck!</p>

    • Tim

      Premium Member
      22 August, 2017 - 12:03 pm

      <blockquote><a href="#167718"><em>In reply to TechnoBill:</em></a></blockquote><p><br></p><p>I'll get that refunded, will check on all recent orders and figure out why this thing thinks you need to be charged shipping. None of these orders should be charging shipping…</p>

  • Brad Sams

    Premium Member
    21 August, 2017 - 12:11 pm

    <p>Flagging a dev on this…he is away today watching the eclipse but will get to the bottom of this.</p>

  • hrlngrv

    Premium Member
    27 August, 2017 - 4:16 pm

    <p>Still showing shipping a week later. Any ETA for fixing this?</p>

    • Brad Sams

      Premium Member
      27 August, 2017 - 8:17 pm

      <blockquote><a href="#169039"><em>In reply to hrlngrv:</em></a></blockquote><p>Will follow up with Tim in the morning, I know he was working on this at the end of last week.</p>

    • Tim

      Premium Member
      28 August, 2017 - 11:17 am

      <blockquote><a href="#169039"><em>In reply to hrlngrv:</em></a></blockquote><p><br></p><p>Shooting for today. We are working with a 3rd party vendor (the eCommerce platform) to help diagnose why this is happening. </p>

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