|Subject||Posted By||Forum||Category||Last Activity||Activity|
||Energy||Microsoft||Office||3 months ago||
||Energy||Microsoft||Office||5 months ago||
||Energy||Apple||Mobile||1 year ago||
I bought an Office 365 Personal 1-year Product Key card on eBay ($30) and tried to redeem it earlier today for 9-months of Office 365 Home on the same account I have used for years with an Office 365 Home subscription (which I still currently have). The system would not let me do so. It only informed me that I would be converting my subscription to a Personal one.
After trying a couple of times, I spoke to an Office customer service agent and two agents in Microsoft Account & Billing Support (the same department that has helped me Office 365 product key redemption issues in 2015/2016. Here is what the last agent in Account & Billing Support said:
"I have verified that our process to allow our users to upgrade their Office 365 Personal to Home has been updated. Option to provide 9 months of Office 365 Home is no longer available. To allow you change/convert/upgrade your Office 365 Personal you can purchase either Office 365 Home monthly or yearly subscription. Our process has been updated just recently. That's the reason why that option was not given to you earlier."
This topic came up 2 or 3 times in 2015. At the bottom of this message are a couple of Paul’s past “Tip” articles. (Warning: The system, which I guess is WordPress based, is replacing the links with large picture thumbnails linked to the articles.)
At one point, you could redeem/convert Office 365 Personal (O365P) codes to Office 365 Home (O365H) for $9.99. But later Microsoft started allowing one to redeem/convert 1-year O365P codes to 9 months of O365H.
I redeemed/converted a few 1-year O365P codes to 9 months of O365H in 2015 and early 2016, but I’ll soon need to again extend my O365H subscription.
Does anyone know if Microsoft is still allowing one to redeem/convert O365P codes for O365H?
I checked about an hour ago on my iPad and iOS 11 Public Beta 3 was available for me. So, it should be showing up for people, especially if they manually check like I did.