|Subject||Posted By||Forum||Category||Last Activity||Activity|
||robinwilson16||Microsoft||Hardware||1 week ago||
||robinwilson16||Microsoft||Microsoft||3 months ago||
||robinwilson16||General Discussion||Microsoft||1 year ago||
||robinwilson16||Microsoft||1 year ago||
||robinwilson16||Support||Uncategorized||3 years ago||
||robinwilson16||Microsoft||Dev||3 years ago||
I purchased a Surface Pro 7 Core i7 last August on the Microsoft Store but after just 5 weeks it started throttling the CPU which became so severe it was running at just 0.4GHz (even reading 0GHz on occasion in Task Manager!) and I couldn't even participate in a video call over teams as the whole thing was grinding to a halt (aside from the loud fan noise make it hard for people to hear me too) and the whole thing was almost to hot to touch.
I was offered a refund but was then told a mistake had been made and I could only have a like for like replacement and was assured this was a very uncommon hardware defect. It took over 6 hours dealing with support people to sort this out across a few days.
The replacement came last November but it has followed exactly the same trajectory and after 5 weeks it began to experience the same slowdown and it has run as low as 0.4GHz too although not as often.
The problem is a hardware issue and Throttlestop diagnoses this as BD PROSHOT which basically just means the whole device is too hot so it goes into a kind of panic mode where it cuts the CPU power down so low you can't use the device. It throttles all the time but the amount varies.
Microsoft will only offer me yet another replacement but I can't see this making any difference (only in the short term perhaps).
I would accept just about any other device at this point as just need something that works so have requested a refund, Microsoft Store Credit, a Surface Pro X even but they have refused everything but giving me another identical Pro 7.
I'm hoping perhaps Paul or other Microsoft-related people might see this as I cannot justify/afford to buy another device and I have been very disappointed with the device and level of support I have received and it has made the past few months very frustrating trying to work from home on this thing.
Now with just a few browser tabs, Outlook and an FTP upload going the fan is blasting out and it is running around 0.9GHz.
I really regret buying such an expensive high-end device at well over £2,000 (after adding dock, keyboard, pen) where I can barely type emails in Outlook or use screensharing whilst in a Teams call and I have been suffering with this device now since shortly after purchase and wasted hours pointlessly following instructions to format/reinstall etc. My older Surface Pro 4 was much much faster.
Running VMs or anything else I planned to do with this device (and could do happily on the Pro 4 are out of the question).
I purchased a Surface Pro 7 to upgrade from my already replaced Surface Pro 4, which itself was getting too slow to effectively work on.
However after spending over £2,000 on the new device, dock, keyboard etc. the new device regularly throttles the processor down from about 3.5GHz to just 0.19GHz making it unusable (the last time processors were that speed was about 1996).
A Microsoft representative connected to the machine remotely and accepted my hardware was definitely faulty after finding he couldn't even type messages into Notepad it was that slow.
He offered me a refund, replacement or advanced exchange where you basically pay for a second device and are refunded once you return the other one.
The following day after over 3.5hrs on the phone I was told that as the device was over 30 days old I could not have a refund (someone even told me I wasn't eligible for anything).
However during conversation I was told how the new device would be under warranty for 3 months but that means in effect they are reducing my warranty because their hardware is faulty.
Given my history with Surface devices I think there is a real danger I will be left with an unusable device after the replacement fails with no recourse and the only option to spend another £2,000 to buy something reliable.
These are my experiences and as you can see reliability is on a downward trend:
- Surface 1 (did not fail) - Often would go to sleep and wouldn't turn back on again
- Surface RT 2 (did not fail) - Same issue as 1
- Surface Pro 3 (failed after under 2 years) - Power brick failed and was replaced. Very poor performance, getting very hot and shutting down randomly with thermometer icon appearing on screen requiring time to cool before it could be used again
- Surface Pro 4 (failed after just over 1 year) - Very poor performance, battery expanding and bursting out of device, brown staining on screen, screen popping off, device very hot, was told device was a danger to life and to dispose of it
- Second Surface Pro 4 (was starting to fail after 8 months) - Performance getting increasingly bad so replaced with a Surface Pro 7
- Surface Pro 7 (failed in just over 2 months) - Much worse performance than any previous Surface device making device almost impossible to use, device dangerously hot, Surface Dock randomly disconnects every day and/or blurs screens whilst working and has done since day 1.
I'm just wondering if there is any way to create multiple PWAs for Outlook as if I sign into one account and create a PWA, then sign out again, sign into a different account and create another PWA shortcut then the first one changes to that account too. I know for Google business accounts the URL for each one contains the domain so think that worked (from memory).
Is there a way around it? I have 3 Office 365 accounts for different companies so was hoping to create PWAs for each but I can't find a way. Also signing out of Office 365 accounts is always messy and even if you sign out and close the browser, when you open it again you are still signed in so takes a few tries.
P.S. If you tick the "I'm not a robot" before typing your post it times out, redirects focus whilst you are typing and then doesn't let you tick it again (on latest Chrome). After that pressing Post Thread does nothing. Trying on Edge Chromium now.
Every time I try OneDrive I always seem to have issues with it these days (used to be fine in the Windows 8.1 days before placeholders were removed and used for everything).
I stored all my .NET Core projects on there and when upgrading them from 2.2 to 3.0, took a copy of the folder and then worked on the new folders to get apps updated and ready to deploy and then deleted the 2.2 folders once complete. As soon as I copied a folder it crippled the PCs performance and took days to sync my 8 small website projects, during which time working in VS was frustrating and it sometimes failed to load IIS Express due to OneDrive taking over all resources.
Trying to use Google Drive File Stream instead, it has none of these performance issues working and syncing quickly but then publishing the project fails about 90% of the time due to locks on files so I must close the project, copy it to a local folder, open from there, publish and then delete the new folder.
I do use GitHub for versioning and backup too but often want to quickly open different projects on different PCs so storing on OneDrive is helpful but it seems I pay the price by having a slow and hot device as a result with very poor battery life.
Also I can never use OneDrive for Office documents as always seem to end up running into conflicts and multiple versions of files when it is only me editing them (works ok with non-Office files aside from issue above) - e.g. copy and paste a Word file in OneDrive using Explorer and then click to open it and you will then find you cannot save it and have to select a version of the file to keep or possibly the only option is to discard changes or save with another name. Also sometimes it duplicates files by sufficing the PC name on the end.
Does anyone successfully use a cloud storage provider with VS?
It seems some change must have been made to the site a few weeks ago as I can no longer view the replies to forum posts whilst I can view the question/topic and can see people's comments on articles.
It doesn't seem to matter if I am logged in or a guest.
Is anyone else experiencing the same problem? If I don't reply to you then it is because I can't see your answer!
Since the computer updated itself to the first Redstone 3 release from the final Creators Update it seems to have broken UWP app debugging in VS 2017 (PC is set to Insiders Fast). In the properties for an app I can only target the Creators Update and not the current release so I'm wondering if this is why.
I realise I can roll back my build but would rather fix this if anyone is aware of a workaround.
The error is:
Exception thrown: 'System.IO.FileLoadException' in System.Private.CoreLib.ni.dll
This also happens with the Xamarin Challenge which I completed and which was working.
Does anyone know how to fix this and are others on the fast ring experiencing the same issue?