Back in November, I wrote about an unexpected change at Google Workspace by which the firm no longer allows individual accounts on Workspace Business Starter to purchase additional storage. I would simply upgrade my primary account, [email protected] to Workspace Business Standard (at a cost of $12 per month vs. $6 for Business Starter), which would give me the 2 TB of storage I was already enjoying but Google won't allow that. Or, I could move the content that I'm storing there---primarily my work archives and my Google Photos-based photo collection to my personal Gmail account, where it's easy and inexpensive to buy additional storage through Google One.
On November 11, I contacted Google Workspace support to see about upgrading just that one account (we have others for various reasons on the site) to Workspace Business Standard. And on November 13, I was asked to provide my updated company information (domain, name, address) so that they could do as I wanted. Good news, I thought.
Not exactly.
Two weeks passed, with daily notifications from Google Workspace that I was over my storage limit but no news from support. I wrote back to Workspace support repeatedly to find out what was happening. Then, on November 30, I finally received this insane response out of nowhere:
Greetings from the Google Workspace Team
Hello there,
When I pull up your account I see
Legal Address
45 Đ. Võ Thị Sáu, Đa Kao
Quận 1, Ho Chi Minh City
Vietnam
Is this correct?
Sincerely,
Google Workspace Customer Renewal Team.
This, obviously, is not correct and I told them that. I have yet to hear back again despite having written back a few more times.
But this told me it was time to act: My grace period was ending in early January and rather than hope that Workspace support would somehow get its act together two months after I first instigated my request, I would need to start deleting my Workspace-based documents archive from Google Drive and photo collection from Google Photos.
Both tasks were time-consuming. And each had its difficulties.
As you may recall, I had successfully completed organizing my documents archive back in early September and had backed it up to several locations, one of which was the Google Drive associated with my Workspace account. And then, because of all the problems I'd had with OneDrive in Windows 11 version 23H2, I started experimenting with using Google Drive in Windows instead. That was so successful, I moved all of my current work---the writing for the site, the book updating, and so on---to Google Drive. The Google Drive that I was now going to stop using.
Put simply, I would need to move all of that content---my documents archive and my current work---to Google Drive on my Gmail account. Based on my previous experiences dealing with lots of cloud-based data, that would require me to configure my Gmail and Workspace accounts using the Google Drive desktop client on a single PC, syncing the...
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