Email for Help/Support

4

Have used above feature under Contact and have received no response. Does this feature work? Sent a query last Friday and a follow-up on Monday asking for comfirmation of receipt of query. Still nothing. What is the best method to get help/support? Thanks.

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4 Comments
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  1. 1 | Reply
    jr.flynn Alpha Member #424 - 1 month ago

    When I previously used that email a ticket was automatically opened for me through the BW ticketing system.

    1. 0 | Reply
      Suberungoer Alpha Member #94 - 1 month ago
      In reply to jr.flynn:

      All I receive is email sent successfully message.

  2. 1 | Reply
    Tim Alpha Member #20 - 1 month ago

    Yes this page works.  I do not currently see any open tickets in our system

    https://www.thurrott.com/contact

    1. 0 | Reply
      Suberungoer Alpha Member #94 - 1 month ago
      In reply to Tim:

      Tried again but still nothing. Here is my query.

      mmcpher Alpha Member #245 & Suberungoer Alpha Member #245 (mine) have the same member number. Could you explain why this is? Thanks.