Apple Expands Support for Third-Party iPhone Repairs

Posted on August 29, 2019 by Paul Thurrott in Apple, iOS with 14 Comments

Apple announced today that it will supply more third-party iPhone repair shops with genuine parts, tools, training and more. The hitch? They will only do so for out-of-warranty iPhone repairs. And it will only be available in the U.S. at first.

“To better meet our customers’ needs, we’re making it easier for independent providers across the U.S. to tap into the same resources as our Apple Authorized Service Provider network,” Apple COO Jeff Williams said in a prepared statement. “When a repair is needed, a customer should have confidence the repair is done right. We believe the safest and most reliable repair is one handled by a trained technician using genuine parts that have been properly engineered and rigorously tested.”

Apple has historically frowned on independent repairs, and those customers who do take advantage of their lower prices will often find that their iPhone or other Apple device is no longer covered by its warranty. But this first step towards embracing third-party repairs neatly side-steps that issue, since it covers out-of-warranty devices only.

Apple says it will provide more independent repair businesses—large or small—with the same genuine parts, tools, training, repair manuals and diagnostics as it provides to Apple Authorized Service Providers (AASPs). There is no cost to join the new independent repair program, but the repair business must have at least one Apple-certified technician who can perform the repairs. You can apply for certification here.

Tagged with

Elevate the Conversation!

Join Thurrott Premium to enjoy our Premium comments.

Premium member comments on news posts will feature an elevated status that increases their visibility. This tab would allow you to participate in Premium comments with other premium members. Register to join the other Premium members in elevating the conversation!

Register or Subscribe

Join the discussion!


Don't have a login but want to join the conversation? Become a Thurrott Premium or Basic User to participate