Apple Has an AirPods Pro Problem

Posted on October 31, 2020 by Paul Thurrott in Apple, Music + Videos with 19 Comments

Apple’s customers are reporting that their AirPods Pro earbuds are suffering from static or crackling sound issues. Apple said it will replace AirPods Pro made before October 2020 for free.

“Apple has determined that a small percentage of AirPods Pro may experience sound issues,” an Apple support document notes. Affected units were manufactured before October 2020.”

According to Apple, some AirPods Pro customers report hearing crackling or static sounds that increase in loud environments, with exercise, or while talking on the phone. Additionally, the earbuds’ Active Noise Cancellation feature is sometimes not working as expected, with a loss of bass sound, or an increase in background sounds, such as street or airplane noise.

Apple said that impacted customers can get their AirPods Pro serviced or replaced directly through the company or via an Apple Authorized Service Provider.

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