Apple today announced a Self Service Repair program that will allow its customers to repair their own Apple devices using genuine Apple parts and tools. The program opens in 2022, starting with the iPhone 12 and iPhone 13.
“Creating greater access to Apple genuine parts gives our customers even more choice if a repair is needed,” Apple’s chief operating officer Jeff Williams said. “In the past three years, Apple has nearly doubled the number of service locations with access to Apple genuine parts, tools, and training, and now we’re providing an option for those who wish to complete their own repairs.”
According to Apple, the program will start in the U.S. only and with just specific iPhone 12 and 13 parts—-like the display, battery, and camera—and will expand over time, to other regions and with other parts and other Apple products. It specifically calls out the M1-based Macs as coming soon.
“Customers join more than 5,000 Apple Authorized Service Providers (AASPs) and 2,800 Independent Repair Providers who have access to these parts, tools, and manuals,” the firm notes of the program. Obviously, the vast majority of Apple customers should—and will—continue using authorized technicians for hardware repairs. But this program should answer most remaining “right to repair” complaints while offering more technical customers the ability to do their own repairs when possible.