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Behind Thurrott.com: Customer Service

Customer service is a tricky issue, and it's one that I was largely shielded from…

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From the Editor’s Desk: Halfway (Premium)

Last Monday, we flew home from Mexico City. And last Tuesday, I went back to…

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Behind Thurrott.com: Spammers

In yesterday's discussion about comment moderation, I mentioned in passing how wonderful it is to…

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Behind Thurrott.com: Comment Moderation

As you probably know, we use OpenWeb for content moderation on Thurrott.com, and I couldn't…

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From the Editor’s Desk: Advocate (Premium)

Note: I’ve decided to move the From the Editor’s Desk editorial to the site so…

Site Update: Thurrott Premium Sale, Notifications

Welcome to a New Era for Thurrott.com!

I'm excited to announce that I am now the sole owner of Thurrott.com and am…

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From the Editor’s Desk: Hard Health Numbers for the Win (Premium)

In the June 19 edition of From the Editor’s Desk in the Thurrott Premium newsletter,…

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From the Editor’s Desk for Monday: We Don’t Need Another Hero (Premium)

As you may have seen, Meta last week released Threads, which is logically described as yet…

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From the Editor’s Desk: Lightening the Load (Premium)

My wife and I spend the first hour of every day reading and drinking coffee,…

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From the Editor’s Desk: Hype (Premium)

I distinctly remember the story that caused me to buy into the hype around 5G,…

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From the Editor’s Desk: Healthy (Premium)

I've spent a lot of time at the doctor lately. There's nothing wrong per se,…

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From the Editor’s Desk: Hello People (Premium)

Our recent move into an apartment has triggered all kinds of reevaluations, and as is…

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From the Editor’s Desk: The AI Hallucination No One Talks About (Premium)

You may have seen the story over the weekend about Microsoft killing support for Cortana in…

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From the Editor’s Desk: More Stories (Premium)

I collect little stories so I can add them to bigger pieces I'm writing where…

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From the Editor’s Desk: Smaller (Premium)

Six weeks ago, we moved from a large home into a small apartment about 7 minutes away. The move itself was fast…

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From the Editor’s Desk: Customer Service (Premium)

My first job in banking was as a teller for the Bank of New England in the late 1980s. I had no idea…

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