Walmart Partners with Google for Voice Ordering

Posted on April 3, 2019 by Paul Thurrott in Cloud, Google with 10 Comments

Walmart this week announced that it is partnering with Google to bring Assistant-based voice ordering to its customers.

“With the new voice ordering capabilities we’re building across platforms with partners like Google, we’re helping customers simply say the word to have Walmart help them shop … literally,” Walmart senior vice president Tom Ward writes. “Introducing: Walmart Voice Order.”

Walmart Voice Order allows customers to say “Hey Google, talk to Walmart” to any Assistant-powered device so that they can add items directly to their Walmart cart. That means you can manage your cart from anywhere: From home using Google Home or another smart speaker, or out in the world using Google Assistant on your smartphone.

The system improves with use, Walmart says, and it will be tailored to the products Walmart knows you prefer. For example, if you say “add milk to my cart,” it will add the specific milk—size and brand—that you always get.

Walmart says that Voice Order is rolling out to customers over the next few weeks.

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Comments (10)

10 responses to “Walmart Partners with Google for Voice Ordering”

  1. nicholas_kathrein

    If Google wants this to be as seamless as Amazon they really need to let you set your perfered store so you can just say once "I want to buy items from Walmart". Then Google should just say "So you want me to set Walmart as the store I order items from?" You then say yes and from that point on you can use it like an amazon echo where you can just order things without telling it to buy it from Walmart. Less friction is always better.

    • jwpear

      In reply to Nicholas_Kathrein:

      That's an interesting approach too and seems much better than having to say "Hey Google talk to Walmart". It does feel like there will be a need to target multiple stores. Or go beyond lists and purchases--"Hey Google, book an appointment with my doctor for Thursday morning." Presumably, the doctor has a voice assistant widget that Google can interact with. Or they use the AI based voice they demonstrated last year to do it old school via voice.

  2. jwpear

    I think the assistants need to evolve to allow multiple wake words. Saying "Hey Google, talk to Walmart" is too cumbersome and tedious. Say that a couple of times and it gets really tedious. Why can't I just say "Hey Walmart" in addition to "Hey Google"? It seems like "Hey", followed by "Walmart" should be enough.

  3. MikeGalos

    Google partnering with Walmart. The parallels amaze.

  4. AnOldAmigaUser

    What are we all doing besides staring at our phones and screens, that we are too busy to go to the store and get something?

    I see the convenience aspect of this, but reducing the friction for spending money is not going to help the vast majority of people. It all reminds me of Buy-N-Large from the movie Wall-E.

  5. datameister

    This is after they pulled out of Google Express.

  6. stedeik

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