Dropbox’s Advanced Plan No Longer Offers Unlimited Storage
- Laurent Giret
- Aug 25, 2023
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Dropbox is no longer offering unlimited storage to customers on its Dropbox Advanced plan. The company did so after noticing that some of its customers were using its Advanced plan for unlawful activities and abusing the company’s “as much space as you need” policy to a point where it could cause reliability issues to other customers.
“We found a growing number of customers were buying Advanced subscriptions not to run a business or organization, but instead for purposes like crypto and Chia mining, unrelated individuals pooling storage for personal use cases, or even instances of reselling storage,” the company explained. “We’ve observed that customers like these frequently consume thousands of times more storage than our genuine business customers, which risks creating an unreliable experience for all of our customers.”
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Dropbox’s Advanced plan will transition to a new metered model on November 1. This is going to affect both new and existing customers who will gradually migrated to the new policy:
- New customers who purchase three licenses will get 15TB of shared space storage, with each additional license adding 5 TB of storage.
- Existing customers using less than 35 TB og storage per license will get to to keep the total amount of storage they’re using plus an additional 5TB of pooled storage for five years at no additional cost.
- Existing customers using more than 35 TB of storage per license will be able to continue using it plus an additional 5 TB of pooled storage for one year at no additional charge. However, the Dropbox team will contact them to find long-term options.
Dropbox said that less than 1% of the customers using its Advanced plan are currently using more than 35TB of storage per license. “We recognize that changing an “all the space you need” policy will be disappointing for some customers. And while we‘re unable to offer this option going forward, our goal is to ensure that the vast majority of teams on our Advanced plan experience no disruption,” the company said.