Teams Gets More Calling Features, Including CarPlay Support

Posted on December 1, 2020 by Paul Thurrott in Microsoft 365 with 12 Comments

Microsoft Teams is getting multiple enhancements to Teams Calling, key among them support for Apple CarPlay.

“A person’s voice is the signal that builds personal connections and creates clarity, which is why actually speaking with colleagues and customers is more important now than ever,” Microsoft’s Nicole Herskowitz writes. “The use of Teams Calling has skyrocketed as well, with Teams users making over 650 million calls in October, up 11-fold over March of this year. And on average, calls are just one-fourth the length of a typical meeting, making calling a quick and efficient way to reconnect and collaborate.”

With that in mind, Microsoft has announced the following updates to Teams Calling:

CarPlay support. With CarPlay support, Teams users can use their vehicles’ built-in controls to operate Teams, including using Siri to place and answer calls with voice commands.

Streamlined calling experience. The updated Calls app brings the most important calling tasks—the dial pad, call history, voicemail, contacts, and settings—into a single location, making it easier to stay connected while working.

Save call recordings in OneDrive and SharePoint. Now, Teams Admins can opt to make OneDrive or SharePoint the default recording storage location for call recordings instead of using Stream.

Spam identification. Teams will now identify potential spam calls so you can feel confident answering incoming calls. Additionally, Teams will digitally attest your outgoing calls to prevent them from being rejected by external recipients.

Transfer calls between mobile and desktop. Starting in early 2021, you will be able to shift your calls between your mobile and desktop Teams clients with an easy-to-use interface.

Call merge. Call merge is now available for both PSTN calls and VoIP calls.

Low-data mode. Starting in early 2021, Teams users will be able to adjust their settings cap data usage during video calls and establish different settings based on the availability of Wi-Fi and cellular networks.

Enhanced reverse number lookup. Reverse number lookup is now automatic, so you’ll see the name of the caller at the time of the call and in your activity feed and voicemail.

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Comments (12)

12 responses to “Teams Gets More Calling Features, Including CarPlay Support”

  1. earlster

    What about Android Auto support? With Duo and all the Samsung cooperation, shouldn't that be the first platform to support, or at least as important as CarPlay?

  2. bart

    Will some/all of these features come to Teams for Consumers as well? Or would MS communicate this in a separate blog post?

  3. will

    Curious when PSTN 1:1 call recording will be available? It was supposed to launch any time now. Plus the support for "Sidecars" should be coming to some models of desk phones this month I believe.

  4. gregsedwards

    One thing I just discovered is that Teams personal edition does not support recording your meetings, likely because Teams records to Stream by default, and there's no analog on the personal side. Bummer.

  5. SvenJ

    When is TEAMS getting photo editing, audio and video production support? And a calculator, it needs a calculator.

  6. plapic

    Microsoft brings Teams to Car Play leaving Android Users out in the cold?

    It feels like a very un ‘new Microsoft’ move by it’s absence of any mention of integration with Android Auto. Considering Microsoft’s new mantra of be where the users are, I hope this is only temporary. While we know that Teams calls will sometimes connect to Android Auto as a Bluetooth media stream it doesn’t always, and is finicky at best. Come on Microsoft, you have your own Android phone now…. get with the program.

  7. noelt1955

    Android Auto? - Not everyone in the world is totally hooked on iPhone! When will America learn that the earth, moon and stars don't revolve around it?

    • ivarh

      In reply to noelt1955:

      I am not sure google allows this in Android auto. For some strange reason Google is much more strict on 3rd party app support in Android Auto than Apple is for Carplay. I have been able to make skype calls from the car for years in carplay with skype by telling siri “Call mum using skype”, the same thing does not work in Android Auto, Also you cannot use 3rd party navigation apps in Android Auto apart from googles own Google Maps and Waze. Being able to use VoIP calling in carplay is a blessing as my family lives in Norway and I live in Australia.

      I suspect that due to Apple being so closed down it actually helps with carplay as to be able to make a VoIP app you have to use CallKit and that means that you integrate with the phones native dialer app. Since It works with Carplay you kind of get Carplay support for free.

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