Outlook Getting Shared Mailbox Support on Phones

Microsoft is soon going to bring one of Outlook’s popular features, Shared Mailboxes, to mobile devices. Shared Mailbox allows users to share a mailbox between themselves, so you can essentially have an inbox that used by more than one person. And that’s particularly useful in small teams, or for business accounts.

Shared Mailbox has been available on Outlook on the desktop for a while, and Microsoft is finally bringing it to mobile devices. Michael Palermiti, the head of product for Outlook on iOS, tweeted last night that the company has started testing Shared Mailbox support for Outlook on iOS:

The feature is available to those part of the Outlook TestFlight program, and you can add a Shared Mailbox simply by going to the Add Account section from the settings of the app.

As for Android support, Palermiti wrote that support for Shared Mailbox isn’t far behind, so that should be arriving soon, too. Microsoft usually has pretty good feature parity between Outlook on iOS and Outlook on Android, so don’t be too worried if Shared Mailbox support takes a little while to arrive for your Android device.

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Conversation 11 comments

  • wright_is

    Premium Member
    07 June, 2019 - 4:03 am

    <p>Shared Mailbox is an Exchange feature that has been around for around 2 decades on the desktop.</p>

    • jacob martasek

      07 June, 2019 - 5:21 am

      <blockquote><em><a href="#433780">In reply to wright_is:</a></em></blockquote><blockquote><em>So? Does this make it any less significant? This addition is a huge boon for road warriors and managers. Not everone uses a desktop these days. This is an awesome move for MS. Now on to Group Calendars in Outlook Mobile.</em></blockquote><p><br></p>

      • wright_is

        Premium Member
        07 June, 2019 - 7:27 am

        <blockquote><em><a href="#433788">In reply to Jacob Martasek:</a></em></blockquote><p>No, it was just a correction of the text, it isn't an Outlook desktop feature, per se, it is an Exchange feature.</p><p>As you say, group calendars would be useful. And public folders.</p>

  • arknu

    Premium Member
    07 June, 2019 - 6:23 am

    <p>Finally! I always wondered why, when they call the app Outlook, it doesn't support such a basic feature that has been on desktop since forever. This is going to be extremely useful, since I have been avoiding shared mailboxes when possible, precisely because they can't be used on mobile.</p>

  • silversee

    07 June, 2019 - 10:26 am

    <p>So, is this only available for Exchange or Office 365 Business accounts, or can Outlook.com accounts use it too? </p><p><br></p><p>Whenever you speak about "Outlook" features, it is very helpful to clarify which services are supported.</p>

    • KingPCGeek

      Premium Member
      07 June, 2019 - 7:27 pm

      <blockquote><em><a href="#433859">In reply to Silversee:</a></em></blockquote><p><br></p><p>Outlook.com does not have shared mailboxes, so yes it is an Exchange only feature.</p>

      • safesax2002

        10 June, 2019 - 9:53 am

        <blockquote><em><a href="#433935">In reply to KingPCGeek:</a></em></blockquote><p>But that still doesn't answer the question of Exchange on-prem vs O365.</p>

  • BeckoningEagle

    Premium Member
    07 June, 2019 - 12:48 pm

    <p>Now if it would just allow me to flag folders for download!!!! </p>

  • jlmerrill

    08 June, 2019 - 2:24 am

    <p>It's about plunking time.</p>

  • acgncr

    17 October, 2019 - 5:56 am

    <p><a href="https://www.acgil.com&quot; target="_blank"> It is interesting !!</a></p>

  • reece-marshmallow

    27 October, 2019 - 11:27 am

    <p>This feature has now been rolled out under general release. I have wrote a post about this over on our website, if you would like, have a read for yourself at <a href="https://marshmallow-marketing.co.uk/outlook-shared-mailbox-support-on-mobile/&quot; target="_blank">Marshmallow Marketing</a>.&nbsp;</p><p><br></p><p>I have also included a couple of hints and tricks on how to force the change as MS365 System Administrator. (It's surprisingly simple).</p><p><br></p><p>If you have a chance, please let me know what you think of my post, but more importantly let your users know about the change, and start to secure your 365 Shared Mailboxes today.</p>

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