Gathering data for ongoing support ticket


I know you prefer site issues to be handled through tech support. I respect that however I am gathering data for an ongoing support ticket so I hope you’ll allow this post to stand and not be deleted.

Can anyone confirm that when viewing forum post “Apple bashing now ok?” whilst not being a subscriber that you are taken to a full page Thurrott Premium ad and are unable to view the post?

If you sit your mouse on it the word “premium” is in the url. Of the five forum posts on the main page it is the only one with “premium” in the url. I checked the main Forum page and found one more with “premium” in the url. That is the “Activate new Startmenu in Windows 10 20H1” forum post.

I am asking for this information as support are telling me I’m the only one who has reported this.

I’m in Australia and it may even be a regional issue.

Thank you.

Conversation 3 comments

  • Dave P

    Premium Member
    10 August, 2020 - 8:18 am

    <p>Yes, I can confirm that this is the case. I am unable to view these "Premium" forum posts in Poland. </p>

  • infloop

    Premium Member
    11 August, 2020 - 3:40 am

    <p>To my understanding, that is how it is supposed to work. There is a subforum for Premium members titled, "Premium," with a subtitle of "Premium Members Only." If you are not a Thurrott Premium subscriber, you will not have access to this subforum, as well as the other features that you get when you are a Premium subscriber.</p><p><br></p><p>The thread you are wondering about is in the Premium subforum. That is why you are unable to see it.</p>

  • miamimauler

    11 August, 2020 - 4:51 am

    <p>Thanks @infloop and @Dave_P</p><p><br></p><p>The issue is that a few Premium forum posts are showing up in the non Premium forum section and they aren't labeled as Premium. I thought it may have been a bug but my query<span style="color: rgb(0, 0, 0);"> has been resolved with tech support.</span></p><p><br></p><p><span style="color: rgb(0, 0, 0);">Thanks again.</span></p>


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