Site Performance and Update

Howdy Members,

We have been experiencing site instability all day and are working through the issues. Earlier today, we sent an email to all members sharing this information but I want to be sure that we are communicating as transparently and quickly as possible. We have made significant progress … the site has stabilized, and performance is much faster. There are outstanding issues that we are working through and therefore we appreciate your continued patience. Some of those issues include broken profile images for some members.

Additionally, some good news. We have made significant progress toward implementing the new commenting system. It is live on our staging environment and we are testing historical comment migration. I am excited to finally see basic functionality for comments, as well as nee notification features. We are close!

George

Conversation 23 comments

  • pmbinc

    Premium Member
    21 July, 2022 - 8:05 pm

    <p>ransomeware?<s><span class="ql-cursor"></span></s></p>

  • simont

    Premium Member
    22 July, 2022 - 4:54 am

    <p>I didn’t get the email, checked in my Spam folder etc.</p>

    • George Coll

      Premium Member
      22 July, 2022 - 10:38 am

      <p>We will investigate the delivery issue and follow up directly with you!</p>

  • north of 49th

    Premium Member
    22 July, 2022 - 9:48 am

    <p>Thanks for the update.</p>

  • George Coll

    Premium Member
    22 July, 2022 - 10:26 am

    <p>Good morning,</p><p><br></p><p>Quick update on yesterday’s challenges. To address a concern in the comments, there were no security incidents. Yesterday’s challenges were directly tied to the Thurrott WordPress codebase and a plugin being used, that were causing the server instability issues. These are precisely the type of things we are working on intensely with our site relaunch.</p><p><br></p><p>I am happy to share that a big leap forward was accomplished in site performance. GTmetrix scores for Thurrott.com were improved by over 50% with our actions taken yesterday. In addition, as I mentioned yesterday we are really close to implementing the new comment system. The new comment system will further improve site performance and stability and be a hell of a lot better member experience. Long overdue!</p><p><br></p><p>There are some issues tied to yesterday’s activities that we are working to resolve. The issues are related to images … we understand the root cause and are in the midst of implementing the solution. I am hopeful that will be resolved over the weekend … We will keep you posted.</p><p><br></p><p>Thanks again for your support and patience.</p><p><br></p><p>George</p><p><br></p>

    • rob_segal

      Premium Member
      22 July, 2022 - 12:11 pm

      <p>Thank you for all your hard work!</p>

      • George Coll

        Premium Member
        22 July, 2022 - 7:00 pm

        <p>thank you for your support. We are grateful!</p>

    • miamimauler

      22 July, 2022 - 4:52 pm

      <p>@George Coll</p><p><br></p><p>This new comment section. Am I correct in thinking Paul stated it was going to be Disqus or am I getting this site and Windows Central and their revamp mixed up?</p><p><br></p><p><br></p>

      • miamimauler

        22 July, 2022 - 4:54 pm

        <p>@George Coll</p><p><br></p><p>Damnit! I forgot to offer my gratitude for your hard work and look forward to an edit button being added.</p>

      • George Coll

        Premium Member
        22 July, 2022 - 7:05 pm

        <p>Windows who? Just kidding! We are going to be using OpenWeb. It is a leader in this space, and trusted by some great brands and publishers including Wall Street Journal and IGN.</p><p><br></p><p>As I mentioned previously, we have Thurrott running on a staging environment and we are testing the migration of historical comments. We hope to go live soon. We will keep the community updated.</p>

        • miamimauler

          22 July, 2022 - 8:59 pm

          <p>@George Coll</p><p><br></p><p>Really George? The Wall Street Journal requires registration, at least in my area, to view the comment section and IGN has a wall of comments down the right hand side.</p><p><br></p><p>Is this your choice? Surely you can provide better examples.</p>

          • George Coll

            Premium Member
            23 July, 2022 - 11:10 am

            <p>TechCrunch, FoxNews, Huffington Post. Go to OpenWeb.com to learn more.</p><p><br></p><p>My point in sharing these examples isn’t to look at their particular implementations. The point is that there are prominent brands that are leveraging this technology and platform.</p><p><br></p><p>We are in the business of content and community. Not building custom software. There are many areas where we believe it makes sense to develop custom solutions, this isn’t one of them, and all it has done in the past is slow us down from improving experiences. </p><p><br></p><p>This is going to be a giant leap forward. We really do appreciate your caring!</p><p><br></p><p><br></p><p><br></p>

            • miamimauler

              23 July, 2022 - 4:43 pm

              <p>Thanks George. I went to OpenWeb and had a look at the comment system on a couple of sites using it.</p>

              • George Coll

                Premium Member
                24 July, 2022 - 12:46 pm

                <p>I think you will be happy. Thanks again for caring. This community is amazing. </p>

  • bleeman

    Premium Member
    22 July, 2022 - 11:19 pm

    <p>Just wanted to let you know that I’m not having any site issues and it seems to be working well. However, I’m back to it not remembering me when I click on a link in one of Paul’s E-mails again. Every time I follow a link I have to login to the site again. This happened some time ago then it finally cleared up and now it’s back.</p>

    • George Coll

      Premium Member
      23 July, 2022 - 11:12 am

      <p>Thanks for sharing this issue. We will investigate further. As many of you know, there has been lots of frustrations that we are aware of on this topic.</p><p><br></p><p>And keep in mind, we are deep in the process of rebuilding the site.</p><p><br></p><p>TYSM! </p><p><br></p>

      • arjay

        26 July, 2022 - 7:26 pm

        <p>I don’t think I got an email, and it’s frustrating that nearly every time I visit the site I have to log in again. I always check the "remember me" box, but I’m reminded that it’s stupid to do the same thing again and again hoping for a different outcome.</p>

  • paulkbiba

    Premium Member
    23 July, 2022 - 7:36 pm

    <p>I’m a premium subscriber but I have not received any emails from you. Also, the site mentions a newsletter but I haven’t gotten this either. </p>

    • George Coll

      Premium Member
      25 July, 2022 - 10:40 am

      <p>good morning, we will investigate and follow up with you directly. </p>

      • Japser

        Premium Member
        25 July, 2022 - 8:02 pm

        <p>Hi George – I also did not receive the email ladt week.</p>

        • tonyajo77

          Premium Member
          27 July, 2022 - 9:39 am

          <p>Hi Jasper! There actually wasn’t a Premium Newsletter last week while Paul was on his Alaskan cruise. You should have received one this week, 7/25. If you did not, please let us know and we will correct the problem immediately. Thank you!</p>

          • Japser

            Premium Member
            01 August, 2022 - 12:49 pm

            <p>Hi Tonyajo – thanks for your response. I was not referring to the newsletter, but to this part of George’s original post: "<span style="color: rgb(0, 0, 0);">Earlier today, we sent an email to all members sharing this information". I did not receive that email.</span></p>

    • George Coll

      Premium Member
      25 July, 2022 - 4:19 pm

      <p>We sent you an email directly, from Tonya at BWW, this morning. </p>

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