First Gen Surface Book battery Swollen

by a_seeker

Posted on December 1, 2019

4

I have a 3 year old surface book with a swollen battery under the keyboard. Anyone experience this? If so, did you try to get Microsoft to do anything about the problem?

Comments (4)

4 responses to “First Gen Surface Book battery Swollen”

  1. Winner

    Don't you love non-removable batteries?

    My daughter's MacBook had the same problem. Apple managed to fix it.

    2 years ago
    0

  2. lvthunder

    I've seen the battery swell in the screen, but not the base. Take it to a Microsoft Store. They replaced my friend's not too long ago.

    2 years ago
    0

  3. lwetzel

    Had this problem so I retired the unit. I was afraid of it exploding and catching fire. I plan to give it to MS store for disposal. I doubt it will be replaced without paying as much for the repair as the unit cost.

    2 years ago
    0

  4. earlster

    I guess I should have looked into this sort of thing before I bought my SP 4 Pro, I expect a reasonable cost battery replacement service but nope.

    It' still good as my non-development laptop replacement, but the battery is at <60%. When looking into battery replacement options, MS is not useful at all. They have a refurb replacement service at $650, which doesn't make financial sense. Or I can go the iFixit DIY route for <$100 in parts and tools and hope for the best, but it looks to be quite a tough job.

    Unless MS figures out how to make battery replacement at least competitive with Apple I won't be buying another Surface Pro.

    2 years ago
    0

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