First Gen Surface Book battery Swollen

I have a 3 year old surface book with a swollen battery under the keyboard. Anyone experience this? If so, did you try to get Microsoft to do anything about the problem?

Conversation 4 comments

  • Winner

    02 December, 2019 - 12:40 am

    <p>Don't you love non-removable batteries?</p><p>My daughter's MacBook had the same problem. Apple managed to fix it.</p>

  • lvthunder

    Premium Member
    02 December, 2019 - 12:52 am

    <p>I've seen the battery swell in the screen, but not the base. Take it to a Microsoft Store. They replaced my friend's not too long ago.</p>

  • lwetzel

    Premium Member
    02 December, 2019 - 9:45 am

    <p>Had this problem so I retired the unit. I was afraid of it exploding and catching fire. I plan to give it to MS store for disposal. I doubt it will be replaced without paying as much for the repair as the unit cost. </p>

  • earlster

    Premium Member
    02 December, 2019 - 12:24 pm

    <p>I guess I should have looked into this sort of thing before I bought my SP 4 Pro, I expect a reasonable cost battery replacement service but nope.</p><p>It' still good as my non-development laptop replacement, but the battery is at &lt;60%. When looking into battery replacement options, MS is not useful at all. They have a refurb replacement service at $650, which doesn't make financial sense. Or I can go the iFixit DIY route for &lt;$100 in parts and tools and hope for the best, but it looks to be quite a tough job.</p><p>Unless MS figures out how to make battery replacement at least competitive with Apple I won't be buying another Surface Pro.</p>

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