I have a 3 year old surface book with a swollen battery under the keyboard. Anyone experience this? If so, did you try to get Microsoft to do anything about the problem?
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4 comments
Winner
02 December, 2019 - 12:40 am
<p>Don't you love non-removable batteries?</p><p>My daughter's MacBook had the same problem. Apple managed to fix it.</p>
<p>Had this problem so I retired the unit. I was afraid of it exploding and catching fire. I plan to give it to MS store for disposal. I doubt it will be replaced without paying as much for the repair as the unit cost. </p>
<p>I guess I should have looked into this sort of thing before I bought my SP 4 Pro, I expect a reasonable cost battery replacement service but nope.</p><p>It' still good as my non-development laptop replacement, but the battery is at <60%. When looking into battery replacement options, MS is not useful at all. They have a refurb replacement service at $650, which doesn't make financial sense. Or I can go the iFixit DIY route for <$100 in parts and tools and hope for the best, but it looks to be quite a tough job.</p><p>Unless MS figures out how to make battery replacement at least competitive with Apple I won't be buying another Surface Pro.</p>