AI Burnout

I was at work recently in Tech Support and management rolled out a bunch of updates to tools I use every day. There’s now AI in our Soft Phones, and AI in our Ticket System which I use every day.

Here’s the problem. I don’t find any of it helpful at all. It has not changed the way I work. I now get constant popup notifications with helpful suggestions and tickets that autofill with information from the phone call, but when I check it, there’s always something wrong and it takes me as much time to read through it and correct errors than if I just filled the thing in from scratch. It feels like a bunch of visual clutter has been added to the UI in my work tools with very minimal benefit. I eventually managed to turn it off and told my boss I would use it once someone demonstrated it being useful.

Recently I drop my father’s old Suzuki. It’s a 20 year old car with manual gears and a stick shift. The most advanced piece of technology in it was a Cassette and FM Radio receiver. It’s only a little thing but for me it felt SO good to drive something so oldschool. When I get in my own car there’s a dozen different computers scanning my face, the road, position of my left nutsack, and so on. All of it is to make me safer, so it keeps beeping at me, and I get tired of it after a while. I almost regret buying a car with the highest safety rating because of all the nonsense in it.

When my local Burger King added AI to the Drive Thru my gut reaction was “well, i’m not going there ever again”.

Does anyone else feel burned out on new Tech (Especially AI) in general?

*Insert “Old Man Yells at Cloud” meme*