Dealing With The Morons

Jesus.

So I’m not in some fancy job. I’m customer service lead at a big box retailer know for their numerous coupons (Bed Bath and Beyond)

I very VERY regularly help customers with mobile offers, and so I very often see STUPID behavior.

“Go to thispage.com”

And the customer with an iPhone runs Google and touches a thing and raises the phone to their face “THIS. PAGE. DOT. COM” Then we spend the next five minutes fucking around with them screwing with shitty El Goog.

BTW, Fuck Google. Thanks you asshats for creating an army of internet illiterate dipshits. Hope your useless company goes tits up.

So I had to deal with a woman who was so stupid that she couldn’t DO ANYTHING without going to the iOS task switcher and quitting EVERYTHING. Every time.

I finally got so sick of her stupidity, I said, “You really, REALLY don’t have to do that. iOS will automatically manage resources and suspend apps you’re not using”

She gave me this death glare, as if I was a fuckhead for daring to tell her how to use her phone correctly.

Dealing with morons. So fucking sick of it. Especially fuck Google. Facebook can burn in Hell too.

Conversation 23 comments

  • anchovylover

    20 July, 2017 - 1:56 am

    <p>LOL, having a bad day I see Jim. Get home, put on some Bob Seger and pour yourself a bourbon or two. Sounds like you've earned it. :)</p>

    • Simard57

      20 July, 2017 - 7:37 am

      <blockquote><a href="#150524"><em>In reply to anchovylover:</em></a></blockquote><p>anything with a bourbon or two is much better</p><p><br></p>

    • Chris_Kez

      Premium Member
      21 July, 2017 - 6:40 am

      <blockquote><a href="#150524"><em>In reply to anchovylover:</em></a></blockquote><p>I had a great day but I think I'll still follow this advice!</p><p>p.s. Bob Seger is currently on what may be his last tour; see him while you can.</p>

      • anchovylover

        21 July, 2017 - 7:10 am

        <blockquote><a href="#151261"><em>In reply to Chris_Kez:</em></a></blockquote><p>Thanks Chris, I didn't know Seger was doing a tour. I'm in Australia and just checked the tour dates. They haven't been released as yet but hopefully he finds his way down my way. I will definitely be keeping a lookout though. :)</p>

      • jimchamplin

        Premium Member
        21 July, 2017 - 9:31 am

        <blockquote><a href="#151261"><em>In reply to Chris_Kez:</em></a></blockquote><p>Oh, dude. That would be killer to see! Dad if true though, but Bob has been at this what? 50 years?</p>

    • jimchamplin

      Premium Member
      21 July, 2017 - 9:31 am

      <blockquote><a href="#150524"><em>In reply to anchovylover:</em></a></blockquote><p>It comes and goes :)</p><p><br></p><p>But yes, some good smooth bourbon made the day much better around 6!</p>

  • rameshthanikodi

    20 July, 2017 - 7:06 am

    <p>this is why I left the customer service industry :)</p>

    • jimchamplin

      Premium Member
      21 July, 2017 - 9:32 am

      <blockquote><a href="#150539"><em>In reply to FalseAgent:</em></a></blockquote><p>I’ll get there!</p>

  • harmjr

    Premium Member
    20 July, 2017 - 8:40 am

    <p><span style="color: rgb(0, 0, 0);">My job is phone Help Desk support. </span>I know your pain. Google Search has ruined human intelligence as we know it. What I hate the most is when the first result is not yours you just double the call time right there buddy. </p>

    • Polycrastinator

      20 July, 2017 - 1:37 pm

      <blockquote><a href="#150565"><em>In reply to harmjr:</em></a></blockquote><p>Google hasn't. People were always like this. It's just most of them were stuck in menial jobs where it wasn't visible to the rest of us. The problem is that now we demand of those people a level of technological competence they aren't capable of.</p><p>Frankly I consider this an argument in favor of a universal basic income. I'm happy for my tax dollars to pay for those people to not hold a job, stay home, and not mess up my day.</p>

    • jimchamplin

      Premium Member
      21 July, 2017 - 9:33 am

      <blockquote><a href="#150565"><em>In reply to harmjr:</em></a></blockquote><p>The most frustrating part of it is when they fail, they just hand their phone over. I type the address in and go straight there. The person then is mystified and asks 20 questions about how I did it. </p>

  • Paul Thurrott

    Premium Member
    20 July, 2017 - 8:41 am

    <p>Somebody needs a hug. :)</p>

    • jimchamplin

      Premium Member
      21 July, 2017 - 9:33 am

      <blockquote><a href="#150567"><em>In reply to paul-thurrott:</em></a></blockquote><p>In my line of work, that describes at least one time every day!</p>

  • Brad Sams

    Premium Member
    20 July, 2017 - 10:10 am

    <p>We all have these days…to be honest, writing on the Internet is like this.</p><p><br></p><p>Everything Paul and I write…is viewed by the general public and there are days man…days where going back to the days where living in a cave sounds ideal.</p>

    • jimchamplin

      Premium Member
      21 July, 2017 - 9:34 am

      <blockquote><a href="#150615"><em>In reply to brad-sams:</em></a></blockquote><p>I can only imagine that you see it magnified by a factor of several.</p>

  • Patrick3D

    20 July, 2017 - 10:12 am

    <p>When you get paid hourly, relish in how long it takes a customer to do something. It's not your time, it's the company's time and they are paying you to treat their customers with respect. Also, the customer ability level is often times worse in the corporate world where people are forced to work with systems they don't use at home. Be happy they at least know how to Google something.</p>

    • jimchamplin

      Premium Member
      21 July, 2017 - 9:36 am

      <blockquote><a href="#150619"><em>In reply to Patrick3D:</em></a></blockquote><p>Thats how I keep my personable attitude. I’m an actor playing a role when I’m at that counter. I’m coming to think I’m a pretty decent actor. </p><p><br></p><p>At least better than… someone who’s bad…</p>

  • louda55

    20 July, 2017 - 10:40 am

    <p>Beer</p>

  • ErichK

    Premium Member
    20 July, 2017 - 11:09 am

    <p>"Insert the disk in the drive and close the door…"</p><p>&lt;Inserts disk, gets up and closes the door to the office&gt;</p><p>Probably an urban legend, but funny if true… :-)</p>

    • hrlngrv

      Premium Member
      20 July, 2017 - 11:58 am

      <p><a href="#150685"><em>In reply to ErichK:</em></a></p><p>Not as funny as the hours spent searching for the <em>Any</em> key.</p><p>Help Desk 101: Is the computer plugged in? Is it turned on?</p>

      • ErichK

        Premium Member
        20 July, 2017 - 12:33 pm

        <blockquote><a href="#150716"><em>In reply to hrlngrv:</em></a></blockquote><p>Drudgeons, that's what we are…</p>

    • jimchamplin

      Premium Member
      21 July, 2017 - 9:37 am

      <blockquote><a href="#150685"><em>In reply to ErichK:</em></a></blockquote><p>Augh! Help desk horror stories!</p>

  • oao

    21 July, 2017 - 10:57 am

    <p>This is a much wider and deeper problem: the education system has been destroyed. Americans are now schooled, if at all, and job trained — mainly coding and tools — but not educated. They have no capacity to reason and think independently and critically — the objective of proper education. This was all intentional — an independent and critical public is extremely dangerous for the wealthy oligarchs that own the country and rob the public.</p><p><br></p><p>And it's not just Google. It's ALL tech corporations. They are extracting, not producing wealth. And hoarding it. They are the worst danger to free civilized society and the mechanism to tyranny. Except that Americans are now not capable to realize that anymore.</p><p><br></p><p>Elegant.</p><p><br></p><p><br></p>

Windows Intelligence In Your Inbox

Sign up for our new free newsletter to get three time-saving tips each Friday

"*" indicates required fields

This field is for validation purposes and should be left unchanged.

Thurrott © 2024 Thurrott LLC