Dealing With The Morons



So I’m not in some fancy job. I’m customer service lead at a big box retailer know for their numerous coupons (Bed Bath and Beyond)

I very VERY regularly help customers with mobile offers, and so I very often see STUPID behavior.

“Go to”

And the customer with an iPhone runs Google and touches a thing and raises the phone to their face “THIS. PAGE. DOT. COM” Then we spend the next five minutes fucking around with them screwing with shitty El Goog.

BTW, Fuck Google. Thanks you asshats for creating an army of internet illiterate dipshits. Hope your useless company goes tits up.

So I had to deal with a woman who was so stupid that she couldn’t DO ANYTHING without going to the iOS task switcher and quitting EVERYTHING. Every time.

I finally got so sick of her stupidity, I said, “You really, REALLY don’t have to do that. iOS will automatically manage resources and suspend apps you’re not using”

She gave me this death glare, as if I was a fuckhead for daring to tell her how to use her phone correctly.

Dealing with morons. So fucking sick of it. Especially fuck Google. Facebook can burn in Hell too.

Comments (23)

23 responses to “Dealing With The Morons”

  1. anchovylover

    LOL, having a bad day I see Jim. Get home, put on some Bob Seger and pour yourself a bourbon or two. Sounds like you've earned it. :)

  2. ErichK

    "Insert the disk in the drive and close the door..."

    <Inserts disk, gets up and closes the door to the office>

    Probably an urban legend, but funny if true... :-)

  3. Patrick3D

    When you get paid hourly, relish in how long it takes a customer to do something. It's not your time, it's the company's time and they are paying you to treat their customers with respect. Also, the customer ability level is often times worse in the corporate world where people are forced to work with systems they don't use at home. Be happy they at least know how to Google something.

    • jimchamplin

      In reply to Patrick3D:

      Thats how I keep my personable attitude. I’m an actor playing a role when I’m at that counter. I’m coming to think I’m a pretty decent actor.

      At least better than... someone who’s bad...

  4. Brad Sams

    We all have these be honest, writing on the Internet is like this.

    Everything Paul and I viewed by the general public and there are days man...days where going back to the days where living in a cave sounds ideal.

  5. Paul Thurrott

    Somebody needs a hug. :)

  6. harmjr

    My job is phone Help Desk support. I know your pain. Google Search has ruined human intelligence as we know it. What I hate the most is when the first result is not yours you just double the call time right there buddy.

    • jimchamplin

      In reply to harmjr:

      The most frustrating part of it is when they fail, they just hand their phone over. I type the address in and go straight there. The person then is mystified and asks 20 questions about how I did it.

    • Polycrastinator

      In reply to harmjr:

      Google hasn't. People were always like this. It's just most of them were stuck in menial jobs where it wasn't visible to the rest of us. The problem is that now we demand of those people a level of technological competence they aren't capable of.

      Frankly I consider this an argument in favor of a universal basic income. I'm happy for my tax dollars to pay for those people to not hold a job, stay home, and not mess up my day.

  7. rameshthanikodi

    this is why I left the customer service industry :)

  8. oao

    This is a much wider and deeper problem: the education system has been destroyed. Americans are now schooled, if at all, and job trained -- mainly coding and tools -- but not educated. They have no capacity to reason and think independently and critically -- the objective of proper education. This was all intentional -- an independent and critical public is extremely dangerous for the wealthy oligarchs that own the country and rob the public.

    And it's not just Google. It's ALL tech corporations. They are extracting, not producing wealth. And hoarding it. They are the worst danger to free civilized society and the mechanism to tyranny. Except that Americans are now not capable to realize that anymore.