Microsoft Authenticator app on Android

After the last update on August 15, 2017, the push notifications aren’t coming up for me unless the app is open. Anyone else having this problem?

Conversation 7 comments

  • Chris_Kez

    Premium Member
    16 August, 2017 - 1:20 pm

    <p>Now that you mention it I haven't seen a push notification in a long, long time.</p>

    • Martin Pelletier

      Premium Member
      24 August, 2017 - 6:16 pm

      <blockquote><a href="#166988"><em>In reply to Chris_Kez:</em></a></blockquote><p>Same</p>

  • Usman

    24 August, 2017 - 6:43 pm

    <p>I've had them coming through fine, for both consumer and azure ad</p>

  • dlc96_darren

    28 December, 2017 - 9:09 am

    <p>So, I thought I'd give a brief update to my original question. I started noticing push notifications for the Microsoft Authenticator app weren't coming up after an app update, back in August. Since then, I've bought a new phone. The old phone was an Alcatel Idol 4, running Android 6.0, and my new phone is the ZTE Blade Z Max running Android 7.1.1.</p><p><br></p><p>After I got the new phone, I of course, reinstalled the authenticator app, and push notifications started working again. This led me to believe that if I had reinstalled the app on my old phone, notifications might has started working again, but reinstalling the authenticator app is not my idea of a fun evening. However, when you get a new phone, that's just part of the package.</p><p><br></p><p>Anyway, I've had this kind of thing happen at least twice. After a certain update, some app will start/stop behaving a certain way. Then, after reinstalling said app, the behavior will go back to normal.</p><p><br></p><p>So, New Year's resolution (new motto, what have you), "When in doubt, reinstall." Thanks Microsoft. </p>

  • arunphilip

    28 December, 2017 - 9:59 am

    <p>IIRC, push notifications work only if your phone is secured by a PIN, fingerprint, etc. or some such secure lock method. </p><p><br></p><p>So, do you have such a secure lock, or is it always unlocked (like mine), or just a swipe to unlock? </p>

  • Paul Thurrott

    Premium Member
    28 December, 2017 - 3:43 pm

    <p>I feel like I have this issue from time to time, but mostly when the phone is off. Not sure it's a recent thing.</p>

  • Rachel Gomez

    07 March, 2022 - 3:25 am

    <p><span style="color: rgb(32, 33, 36);">The Microsoft Authenticator app&nbsp;</span><strong style="color: rgb(32, 33, 36);">helps you sign in to your accounts when you’re using two-factor verification</strong><span style="color: rgb(32, 33, 36);">. Two-factor verification helps you to use your accounts more securely because passwords can be forgotten, stolen, or compromised.</span></p><p><br></p><p><span style="color: rgb(32, 33, 36);">On your Android device,&nbsp;</span><strong style="color: rgb(32, 33, 36);">go to Google Play to download and install the Microsoft Authenticator app</strong><span style="color: rgb(32, 33, 36);">.</span></p><p><strong>Open the Microsoft Authenticator app, go to your work or school account, and turn on phone sign-in.</strong></p><ol><li>When you tap on the account tile, you see a full screen view of the account. …</li><li>If you’re already using the app for two-factor verification, you can tap the account tile to see a full screen view of the account.</li></ol><p><br></p><p><strong><em><span class="ql-cursor"></span>Regards,</em></strong></p><p><strong><em>Rachel Gomez</em></strong></p><p><br></p>

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