Merging Microsoft Accounts


I suppose that this is just a general rant, although I remember Paul talking about this on WW, and I tried to find a related article but was not able to do so. 

I have two Microsoft accounts.  One, which is connected to the majority of my MS services, including my 1.xTB Onedrive account.  I really started to use it when I got my first Windows phone at the end of 2012, and I attached to it my most used e-mail address, which is a gmail box.

The second account, which was created when I set up my Xbox 360 in 2011, is attached to my isp’s e-mail address for no specific reason.  I’d just moved in, blah blah blah.  It seemed the right thing to do.  So, that’s where my gamertag is – and nothing else.  Everything else – OneDrive, my Office 365 subscription – is attached to my gmail account, along with (apparently) a gamertag of Player7xxxxx or whatever – a generic number.

Normally, it’s not a problem.  This weekend, I logged into Xbox Live on my pc to redeem a code for Halo Master Chief Collection that came with my new Xbox One S (ordered through the store, with my main MSA).  Ok, click here… what?  WTF happened to the game?  Re-enter the 25 digit code… already claimed.  What?

That’s when I spot that, because I was logged into Onedrive with my main account, once I clicked “redeem code” with my Xbox MSA, it flipped my login to the main MSA.  Now, my non-Xbox MSA has my Halo Master Chief.  (No problem, as I can log in with that on the xbox and download it.)

That said, that is a pain in the donkey.  I recall Paul mentioning, probably two years ago, that MS was working to have some facility to “merge” two MSAs.  That would, in fact, be delightful, as I’d rather not have the separation of the two accounts at this point.  Has anyone heard anything further about merging two accounts?  Is this actually on the horizon, or is this another hard computer science problem?

Comments (7)

7 responses to “Merging Microsoft Accounts”

  1. 2

    I haven't talked to Microsoft about this in quite a while, but the story at the time was that they were well aware of this need and were allegedly working on it. I would have done this many years ago if it were possible. I'll see if I can get an update.

  2. 852

    I am in a similar boat.  Have been having a problem for about a year.  While Microsoft was able to work around two of the issues the bigger problem still remains and they no longer answer my emails about the issue.  One of the issues relates to my MCP/MCT primary email.  This appears to be mission impossible.  Based on my own experience I would have to say there is no tool to merge two accounts or replace one with the other.

    Mark Magnus

  3. 412

    I'd love this...I'd love to move from my @live to @outlook Microsoft account. 

  4. 265

    I have 2 private and 1 work Microsoft accounts.  It never mattered much, because my work account always lagged so far behind I never ran into conflicts.  But while we are still stuck in Windows 7, we have finally, thankfully moved to Office 365 for Business, so with considerable trepidation, added my work account to my Windows Mobile phone (HP x3 Elite) so now I can access 2 accounts from the Store, and 2 OneDrives.  I hate to say it, but so far it has been seamless.   But they are running in parallel and not merged which is the way I want it to keep the work/home stuff apart.  But I am queasy about the 2 home accounts. 

  5. 5081

    Count me in. I would like to merge my two accounts also.