Microsoft Cloud Services unreliable compared to Google


Is it just me or does Microsoft Could services (Office 365, Exchange Online, etc) all seem to be more unreliable than there Google counterparts. It just seems that they seem to have more downtime than Google which is weird considering that they develop those services and are dogfooding them. And they have the experts to run them.

Comments (16)

16 responses to “Microsoft Cloud Services unreliable compared to Google”

  1. lvthunder

    I think it's just you. I can't even remember the last time Office 365 was down and one of our employees asked me about it.

  2. jblank46

    There was a period in late 2016 where services like Exchange were having numerous outages for us after we made the switch from Google Apps to Office 365 that summer. But since the start of 2017, it’s been a pretty reliable service.

    Google Apps were super reliable and makes sense since it was built from the ground up for the web. Office 365 is a frankenmonster of legacy nonsense in the backend we never wanna see.

  3. wp7mango

    I think it's difficult to compare. Microsoft's Azure Cloud is much bigger than Google's cloud, with many more regions. Here's an interesting article on this topic...

    • Tony Barrett

      In reply to WP7Mango:

      The size of the cloud operarion makes zero difference - in fact, the larger the operation the more resilience it should have with more capable regions to backup the others. Microsoft's cloud has been about as unreliable as it can get this year - outage after outage, which tells me there are inherent design problems in Azure, which MS can't (or won't) fix. None of the other cloud providers have seen nearly as much downtime as MS, inc AWS, which dwarfs Azure.

      TIP: If you have to use cloud, but value your organization, don't rely on Azure services!

      • wright_is

        In reply to ghostrider:

        One of the problems is, the regions only bring something if you pay extra for multi-region presence. Most pay the cheapest rate possible, so their systems go offline when the one region they are in goes down.

        It looks like Office 365 is the same way, it seems to be region dependent, to a great extent.

  4. wright_is

    Office 365 is still bouncing up and down in the UK, for the second day running.

    We're rerouting traffic to alternate infrastructure in an effort to rebalance load that is currently not processing as efficiently as expected. Further details can be found in the admin center under EX165763.
    — Microsoft 365 Status (@MSFT365Status) November 26, 2018

    We're performing traffic optimization on the affected infrastructure to provide relief. Further updates for #EX165763 can be found in the admin center.
    — Microsoft 365 Status (@MSFT365Status) November 27, 2018

    A Microsoft spokesperson spoke to us this afternoon and told us that "A subset of UK customers have reported difficulties connecting to Exchange Online. We've addressed the issue for many of them and are working hard to resolve the matter for the remainder. Access to the Exchange Online service may be achieved by refreshing the connection."

    So try turning it off and again, OK?

  5. Lauren Glenn

    I don't trust either for any file retention or backup. With Google, I backed up an entire music directory and worked with it for a bit. I set up the program on another PC (and didn't touch it) and when both said they were in sync, I compared folder sizes. The 2nd PC was off by a lot. I reported it and Google's response was, just unlink and relink it. So I humored them and did it. Same thing.

    OneDrive had file placeholders in Windows 8.1.... turned that on. Started deleting files. It started bringing them all back randomly from the "dead". Then, it would often have "conflicting" versions where I'd have multiple.

    So I went back to Dropbox. This rarely happens for me with Dropbox. I've never lost a file with it and trust it far more than the other two. I went on vacation for 2 weeks, turned off my NAS, came back, turned the NAS back on, and the NAS synchronized itself within 30 minutes with all my music, videos, etc. No conflicting copies.

    As far as other things, I don't like Google's spreadsheet apps, etc. It's like the OpenOffice thing where it's compatible much like those Quaker Oat bags of cereal are comparable to name-brand ones. It kind of is but only if you believe it is.

  6. hrlngrv

    One aspect, the online productivity suites, are about as reliable. HOWEVER, for some reason MSFT does a much worse job of handling the local keyboard for Excel Online than Google does for Google Sheets. I don't use either all that much except to provide examples for reddit or other user-to-user support forum posts, but my limited usage, I much prefer Google Sheets. Maybe Office Online would work better if I use Edge, but if so I'll never know.

    As for personal e-mail, I use online e-mail occasionally, but I use a local e-mail client and keep everything locally. Not noticeable difference accessing Google, MSFT or other mail servers. As for work e-mail, I've only ever used Lotus Notes and MSFT Outlook/Exchange, never Google or anything else (other than WAY, WAY BACK using mainframe e-mail through CICS).

  7. hrlngrv

    On a tangent, I wish online storage services provided either interfaces for use with WinMerge, Beyond Compare or similar file-comparison file managers or such applications of their own which would allow for comparing local and online files to make sure they were the same. Comparing sizes and checksums isn't enough.

  8. jerry_maguire

    Although Microsoft Cloud Services have some cons, I found some good pros about them as well:

    1. High Availability: Unlike other vendors, the Microsoft Azure cloud offers high availability and redundancy in data centers on a global scale. Because of this, Azure can offer a service level agreement, or SLA, of 99.95% (approximately 4.38 hours of downtime per year), something that most businesses cannot achieve.
    2. Data Security: Microsoft Azure has a strong focus on security, following the standard security model to Detect, Assess, Diagnose, Stabilize, and Close. Paired with strong cybersecurity controls, this model has allowed Azure to achieve multiple compliance certifications, all of which establish Azure as a leader in IaaS security.
    3. Scalability: Scalability is the backbone of any good cloud provider, and Azure is no different. For example, consider the following: a firm runs SQL reports daily for 28 out of 30 days of the month, using minimal computing power. 
    4. Cost-Effective: It’s imperative to keep IT budgets in mind when choosing a cloud provider, which is why the Microsoft Azure platform is so attractive to many organizations. Azure’s pay-as-you-go pricing allows SMBs to better manage their IT budgets, purchasing only as much as they need. Additionally, the cloud environment allows businesses to launch both customer applications and internal apps in the cloud, which saves on IT infrastructure costs while reducing the hardware and maintenance burdens on in-house IT management.