Unexpected Charges to My Xbox Live Account


Okay so basically, apparently I’ve been paying for an Xbox Live Gold for the last 3 months. The only issue is that I don’t remember ever making an Xbox Live Account. I don’t know what account signed up for this subscription. I have no idea how to access the account in order to cancel this. I truly have no idea what to do about this. I have no way of figuring out what the email address to this account is. How do I go about getting this subscription canceled with an account that I have no way of accessing?



Comments (2)

2 responses to “Unexpected Charges to My Xbox Live Account”

  1. Paul Thurrott

    You can find your subscriptions at the Microsoft Account (MSA) website.


    If you don't see the sub you're paying for there, and don't have any other MSAs, I recommend contacting your credit card company and reporting the fraud.

  2. Alexander Rothacker

    How did you learn about this? Through your credit card statement, e-mail, or some other means?

    Do you have family members that are associated with your microsoft account? Kids?