Unexpected Charges to My Xbox Live Account

Okay so basically, apparently I’ve been paying for an Xbox Live Gold for the last 3 months. The only issue is that I don’t remember ever making an Xbox Live Account. I don’t know what account signed up for this subscription. I have no idea how to access the account in order to cancel this. I truly have no idea what to do about this. I have no way of figuring out what the email address to this account is. How do I go about getting this subscription canceled with an account that I have no way of accessing?



Conversation 2 comments

  • Paul Thurrott

    Premium Member
    11 February, 2019 - 7:12 am

    <p>You can find your subscriptions at the Microsoft Account (MSA) website.</p><p><br></p><p>https://account.microsoft.com/services/</p><p><br></p><p>If you don't see the sub you're paying for there, and don't have any other MSAs, I recommend contacting your credit card company and reporting the fraud.</p>

  • Alexander Rothacker

    Premium Member
    11 February, 2019 - 7:17 pm

    <p>How did you learn about this? Through your credit card statement, e-mail, or some other means?</p><p>Do you have family members that are associated with your microsoft account? Kids?</p>

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