Outlook.com contact sync issue on Android


Since yesterday, my outlook.com account has been having issues syncing my contacts to my Pixel 2 phone.

Not sure why it is having an issue but resetting the account OR removing it and adding it back in does not seem to work. What happens is that a small subset starts to sync over and then they all disappear and the “Sync Contact” setting in the Outlook app is set back to OFF. WTF!!!

Outlook.com contact sync has always seemed inconsistent and I have never made edits or changes to contacts on my phone. is a one-way sync to hard for Microsoft?

What I don’t get is that I have never had issues with my work Office365 contacts being in sync (on any phone or device.)

Why is Outlook.com so problematic? Why can’t they use the same ActiveSync technology?

Should I move my contacts to google? I’m seriously considering it.

Comments (9)

9 responses to “Outlook.com contact sync issue on Android”

  1. staganyi

    I've always had random outlook.com contacts sync issues with my pixel 1 phone. Drives me nuts. Also thinking about moving contacts & calendar to google because of this (email works fine).

  2. yoshi

    It’s the same issue with iOS as well. Contacts are completely unreliable. Mail and calendar are fine, but contacts are better off on iCloud or Google.

  3. JWadle

    I wish someone could explain why Outlook for Android doesn't provide direct access to the email account's contacts (e.g. outlook.com People), but rather only allows access to Android contacts which must be synced to the email account contacts. I had used Nine for Android with my outlook.com account for the past several years and it provides direct access to outlook.com contacts. I switched to Outlook for Android recently because it seemed to be steadily improving, but this contacts business drives me crazy.

  4. codymesh

    you can try ditching the Outlook app and instead add the outlook.com account as an EAS account (Outlook.com actually does use Exchange ActiveSync) in the gmail app - here's step-by-step instructions from Microsoft. This is what we used to do before the current Outlook app was a thing, and it's still an option. If have 2fa turned on you might need to set up an app password, not sure if that has changed

    another thing you can try: go to account.microsoft.com, and try to sign out from the phone from there

  5. JWadle

    I've switched to the 9Folders Android app for email, calendar and contacts with my outlook.com account. This eliminates the Android Contacts and Calendar apps entirely. 9Folders also provides Android widgets for direct access to outlook.com email, calendar and contacts.

    This is one of the best apps I've ever used. Highly recommended.

  6. yaddamaster

    I used to have non-stop problems. Nothing in the last year or so.

    Go into the Outlook app, click your Home button, click the gearsettings button on the bottom, click the account, and then make sure that "Sync contacts" is turned on.

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