Microsoft Store complete and total FAIL


I purchased a Microsoft Surface Pro last month. Decided I should purchase the Microsoft Complete protection package for $149.99.

Tried to use the microsoft store app. Searched for “Complete”. It defaults to the “Microsoft Surface” category. Only option there is the package for Surface Go. Change the Category to “All categories” and the rest of the surface options show up. I try and add the package for Surface Pro to my cart and – error. And error saying it’s on their end. That happened last night and is still happening.

Called the 800 number and tried to buy it over the phone. They got the same error. They tried to escalate it internally – nothing. Guy on the phone actually asks me to go into a physical store to purchase the protection package.

Congratulations, Microsoft. Honestly, this takes skill to achieve this level of ineptitude.

Oh, and despite me buying this in a store I still have no rewards points for the purchase. Apparently physical store purchases aren’t syncing up correctly with one’s account. Despite their insistence it should work.

I want Microsoft to succeed in the consumer space but jeeeeez louis.

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