I have four Surface devices in my home. Two surface pro’s – a 5 and a 7. And then two surface book’s – first generation.
I purchased an extended warranty on the 5. When I called tonight to attempt to have my warranty honored on the bundled keyboard I was told that the extended warranty I purchased DOES NOT apply to the entire bundled purchase but only the device itself. Apparently there should have been a separate warranty also offered to me by the support staff at the MS store I purchased from.
Is this common knowledge? I would have thought that when I am offered an extended warranty and I purchase said warranty it would have been for the whole purchase – especially if it was a bundle.
This is honestly very frustrating. The support people on the phone were extremely unhelpful. And of course there are no Microsoft stores anymore to talk to a real person…..although that would have likely ended the same way as well.
For the price of the extended warranty I’m very surprised it didn’t cover the power supply nor the bundled keyboard.
Frustrating. Might be time to go back to Lenovo – they never asked questions nor gave me the runaround on warranty support.