Anyone experienced delays getting their Band 2 repaired/replaced?
I recently sent my Band 2 in for repair/replacement due to the strap cracking. Microsoft has had it for over two weeks now and I have not received a replacement or gotten any unsolicited update. Their standard email indicates a turnaround of a few days. We’re well beyond that.
I chatted with a support person this past weekend to check in on it. I was told they were having a difficult time finding replacement parts or devices. She said they may just issue a refund based on recent pricing. She couldn’t tell me when they would arrive at a decision on repair, replacement, or refund. That’s frustrating. She did escalate the repair, whatever that means.
Between my Band 1 and Band 2, I’ve gone through this process five times. This is the first time I’ve seen a delay like this. I guess they cleared everything out when they decided to discontinue the device. If they can’t repair the device within 7-10 days, they should just issue a refund. That’s the right thing to do.