Surface Book – display detaches randomly

Hey everyone,

I’ve posted this with Microsoft but wanted to see if anyone here has seen a similar issue crop up. After a run of bad luck on the original Surface Book that featured three warranty returns, I upgraded and moved to the Performance Base version.

With this computer, I have a completely different issue that popped up where as I take the computer out of my bag, the display has detached on one or both sides. What the heck?! So, I brought it back to the MS store, swapped it out, and the same is happening with the replacement device. The fine folks at the store are now giving me the shoulder shrug and telling me that they’ll swap it out again but I’m out of a return period so it seems I am stuck with this issue. Is anyone else experiencing anything similar? I have (unfortunately) worked with six different Books at this point, so I know that I’m not “doing it wrong”. Words of advice or emotional support would be appreciated; this is the biggest roller-coaster of purchase satisfaction I have ever experienced, considering the price tag. Thanks, all!

Conversation 2 comments

  • Brad Sams

    Premium Member
    09 July, 2017 - 4:01 pm

    <p>Is there any way something in your bag is getting between the display and the base to push the release button?</p>

    • bwherman

      09 July, 2017 - 4:12 pm

      <blockquote><a href="#139930"><em>In reply to brad-sams:</em></a></blockquote><p>No, my bag has a dedicated laptop sleeve and I tend to keep things pretty minimal. My OCD also keeps all things like pens/mice/headphones/etc. in their appropriate zippered compartment. The connection itself on both Performance Base systems I've had have seemed really weak. Sometimes even adjusting the screen will cause it to ask if I need to go into tablet mode, only to immediately resolve and the green bar will show up stating that screen has been attached. </p>

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