Surface Book not coming out of sleep

My SurfaceBook now will not wake from sleep properly – after last Tuesday’s cumulative updates.

Scenario:

  • Plugged into SurfaceDock
  • Walk away for a few minutes…press a key to wake it up
  • All I get is a black screen (on both) and my mouse pointer flashing but moveable
  • The only way to recover from this is to disconnect from dock and then reconnect
  • Then I waste time putting everything back the way I had it on the second monitor

Any clues as to resolve this issue? I’ve already run the Surface Dock update utility which says it is up to date.

Conversation 5 comments

  • Brad Sams

    Premium Member
    29 June, 2017 - 9:10 am

    <p>You are not the first to say this, have heard others with the issue as well :/</p>

    • xapache

      29 June, 2017 - 1:06 pm

      <blockquote><a href="#133341"><em>In reply to brad-sams:</em></a></blockquote><p>After the latest cumulative update or from before? This is a new one for me, I must be the lucky one SB owner that has had zero issues until this update. I never suffered from the hot bag thing either. </p>

  • Polycrastinator

    30 June, 2017 - 8:31 am

    <p>Sounds like a display driver issue, which given how those things are pushed, is not all that helpful.</p><p><br></p><p>I have found on my SB, when plugged in, if I allow it to go to sleep if I hit the keys it will appear like it woke up but the screen doesn't come on until I tap the power button. I don't get a mouse cursor though so it may not be the same issue you're seeing.</p>

    • xapache

      30 June, 2017 - 9:18 am

      <blockquote><a href="#133526"><em>In reply to Polycrastinator:</em></a></blockquote><p>Unfortunately, hitting the Power button didn't help me out. Good suggestion though.</p>

  • xapache

    08 July, 2017 - 9:28 am

    <p>After trying nearly everything under the sun I had to resort to the nuclear option. I reset my PC.</p><p><br></p><p>Not only did that resolve the sleep issue but now the SurfaceBook is performing so much better. The task manager loads instantly (it wasn't before) and after a day I rarely get the hissing snake that I was getting frequently after that last cumulative update.</p><p><br></p><p>Sucks reinstalling but after a year of ownership it was time to clean the house….</p>

Windows Intelligence In Your Inbox

Sign up for our new free newsletter to get three time-saving tips each Friday

"*" indicates required fields

This field is for validation purposes and should be left unchanged.

Thurrott © 2024 Thurrott LLC