I appreciate this is underorthadox but I’m out of options, hopefully Paul will read this and can pass it on to someone at MS who can highlight it as an issue as I’m sure I won’t be the only one affected.
I have terminal cancer, about 4-6 weeks left. My wife and 2 kids are all enrolled in an Office365 family plan that I own and administrate with all their own cloud storage etc. The 2 kids are also subject to the MS Family parental controls when using their laptop. All I want to do is transfer the Administrator/Owner/Payee account from my own to my wifes account.
I have been told by MS support that this is impossible.
The workaround is to let my plan expire (having backed up any Onedrive stuff above the free tier storage locally of course,) at which point my wife can create a new plan, add the kids, migrate all the Onedrive content back and setup parental rules from scratch. Given that I’m the admin precisely because I’m the most tech literate this seems like an unreasonable ask to me.
This will impact anyone in my situation, those who lose loved ones, divorcees etc and seems like a huge failing of the product. Hopefully it can reach the radar of someone senior enough to be able to do something about it.