Microsoft Store Issues

I opened the store on a computer I do not use very often to add a program from the store that I needed. Selected the “My Library/All Owned” option and was greeted with the message, “Add some apps. There’s nothing in your library.” I switched to the list of Installed apps, and a few, but certainly not all those installed showed up. The same list showed up in the Downloads view. Nothing displayed in “Ready to install” or “Included with device”.

I then searched for an app that I know is owned and installed on my machine, and it was found, it was confirmed as owned and installed. I then checked for another app that is owned but not installed and it found it, confirmed it was owned and offered the Install option.

Is anyone else having this issue?

How can Microsoft screw up a list of purchases attached to an account? This is not a hard computer science problem.

Conversation 22 comments

  • beckoningeagle

    Premium Member
    10 March, 2021 - 11:07 am

    <p>I've had this exact situation since 1903. I opened a ticket with Microsoft and after many many calls, support escalations, ping pong between departments I just gave up. It is still happening as we speak.</p><p><br></p><p>I feel your pain.</p>

    • anoldamigauser

      Premium Member
      10 March, 2021 - 11:57 am

      <blockquote><em><a href="#617398">In reply to BeckoningEagle:</a></em></blockquote><p>Thanks.</p><p>They ship this app with every freaking copy of Windows. You would think they would put some effort into Quality Control.</p>

      • hrlngrv

        Premium Member
        10 March, 2021 - 1:37 pm

        <p><a href="https://www.thurrott.com/forums/microsoft/microsoft/thread/microsoft-store-issues#617413&quot; target="_blank"><em>In reply to AnOldAmigaUser:</em></a></p><blockquote>You would think they would put some effort into Quality Control.</blockquote><p>So you haven't been using MSFT software for decades. You'll learn.</p><p>FWIW, it took MSFT a mere 18 years to improve Excel's simplistic statistics functions from the simplistic, sophomoric algorithms they used initially to the better approaches which began to appear in Excel 2003. It only took about <strong><em>15 years</em></strong> of academic statistics journals publishing periodic articles warning practitioners <strong><em>NOT</em></strong> to use Excel to effect this change.</p><p>Also, FWIW, it only took MSFT <strong><em>8 years</em></strong> to implement colored worksheet tabs in Excel 2002 from Quattro Pro 4 for Windows introducing that feature in the early 1990s.</p><p>Learn to live with the fact that MSFT has the alacrity of a glacier in pre-global warming days.</p>

        • anoldamigauser

          Premium Member
          10 March, 2021 - 4:18 pm

          <blockquote><em><a href="#617441">In reply to hrlngrv:</a></em></blockquote><p>Yes, but this is not something that was missing…until it was.</p>

          • hrlngrv

            Premium Member
            10 March, 2021 - 4:58 pm

            <p><a href="https://www.thurrott.com/forums/microsoft/microsoft/thread/microsoft-store-issues#617493&quot; target="_blank"><em>In reply to AnOldAmigaUser:</em></a></p><p>Granted, but the main point is that MSFT doesn't care.</p>

            • anoldamigauser

              Premium Member
              10 March, 2021 - 9:00 pm

              <blockquote><em><a href="#617503">In reply to hrlngrv:</a></em></blockquote><p>Of that, I am well aware. I was more interested in finding out if this is an occasional anomaly or more widespread.</p><p>The bigger issue is that I believe this is account related and not app related. </p>

              • beckoningeagle

                Premium Member
                11 March, 2021 - 6:53 am

                <blockquote><em><a href="#617529">In reply to AnOldAmigaUser:</a></em></blockquote><p>I agree with you that it is account related and hence the ping pong that was going on. Before Office 365 existed, I had a legacy Microsoft Account with a hotmail.com domain. I only used this account for MS Services. I then renamed this account to my regular e-mail address. When I became an Office 365 Tenant I went through the growing pains of Microsoft having regular accounts and work or school accounts and then not allowing "work or school" account e-mails as a Microsoft Account.</p><p><br></p><p>It was and still is a major pain, especially for many of my customers that have both accounts and are always confused on which type to pick when asked. I don't understand why they don't ask "Work or School Account" and "Home Account" because in the end, if you are not "in the know", all three accounts are a "Microsoft Account" of some sort.</p><p><br></p><p>Anyway, it was during this growing pains and services separations that I lost this functionality and it was at the heart of the problem when getting the appropriate person in Microsoft to help out.</p><p><br></p><p>I don't know if your case is similar of if you hold an MS Account and a Work or School account with the same user ID as I do, but I would like to know just as an intellectual and "trivia worthy" bit of info.</p>

                • anoldamigauser

                  Premium Member
                  11 March, 2021 - 12:14 pm

                  <blockquote><em><a href="#617574">In reply to BeckoningEagle:</a></em></blockquote><p>My MSA is associated with a pay as you go Azure account that I recently closed. I am still getting email about backing up the data despite the fact that I removed all the data it contained.</p>

              • hrlngrv

                Premium Member
                11 March, 2021 - 6:39 pm

                <p><a href="https://www.thurrott.com/forums/microsoft/microsoft/thread/microsoft-store-issues#617529&quot; target="_blank"><em>In reply to AnOldAmigaUser:</em></a></p><p>Probably wide spread but not particularly deep. Meaning it probably affects a few users all over the world rather than lots of users in particular places, which would make it a lot easier to diagnose.</p><p>SWAG: some recurring form of corruption, possibly caused by a toxic combination of services and user-installed software which make a bad combination which MSFT itself can't replicate, so diagnose, so fix.</p><p>Tangent: this is one reason that anyone submitting feedback/bug reports really does need to let MSFT know EVERYTHING they've installed along with a complete listing of all running processes/services.</p>

        • youwerewarned

          11 March, 2021 - 8:45 pm

          <blockquote><em><a href="#617441">In reply to hrlngrv:</a></em></blockquote><p>So you’re saying there’s a chance?</p>

      • Paul Thurrott

        Premium Member
        11 March, 2021 - 9:41 am

        Welcome to my life.

  • Sprtfan

    11 March, 2021 - 12:33 am

    <p>This is an issue and should be fixed but you can also click on Apps Owned and then select something other than All Types from the drop down like Apps or Games and it will show you the list of what you own in each category. </p>

    • beckoningeagle

      Premium Member
      11 March, 2021 - 6:54 am

      <blockquote><em><a href="#617559">In reply to Sprtfan:</a></em></blockquote><p>Nice!, Thanks. </p>

    • anoldamigauser

      Premium Member
      11 March, 2021 - 12:23 pm

      <blockquote><em><a href="#617559">In reply to Sprtfan:</a></em></blockquote><p>No, it is far worse now. My account logs in to the store, based on the menu bar at the top, but it cannot display any data…</p><p><br></p><p>Try that again</p><p>Page could not be loaded, Please try again later.</p><p>Report this problem or Refresh this page</p><p><br></p><p>…neither option was very useful.</p><p><br></p>

      • Sprtfan

        11 March, 2021 - 9:09 pm

        <blockquote><em><a href="#617645">In reply to AnOldAmigaUser:</a></em></blockquote><p>surprised that this didn't work. Has worked for me and a large number of others. The issue you are having sure sounds the same but something else must be going on. </p>

      • beckoningeagle

        Premium Member
        12 March, 2021 - 7:31 am

        <blockquote><em><a href="#617645">In reply to AnOldAmigaUser:</a></em></blockquote><p>Are you in the US? I ask because in Puerto Rico we have a "funny" relationship with the US which we could discuss at depth some other time. Anyway, in Windows, if I pick the region as "Puerto Rico" the store will not work. If I pick US then it works perfectly. I don't know if you can pick US while your IP is not US, but might be worth a try.</p>

        • anoldamigauser

          Premium Member
          12 March, 2021 - 12:45 pm

          <blockquote><em><a href="#617735">In reply to BeckoningEagle:</a></em></blockquote><p>I am in the US, just up the Delaware from Philly.</p><p>Funny, probably does not begin to describe the relationship between the US and Puerto Rico. Years ago, my sister was stationed in Puerto Rico, so my wife and I flew down to visit. Took a week, circumnavigating the island by car. We have some great stories from that trip.</p>

          • beckoningeagle

            Premium Member
            12 March, 2021 - 12:48 pm

            <blockquote><em><a href="#617812">In reply to AnOldAmigaUser:</a></em></blockquote><p>If you are ever back drop me a line through this site. Will talk Amiga stuff. ha ha</p>

    • robincapper

      13 March, 2021 - 12:12 am

      <blockquote><em><a href="#617559">In reply to Sprtfan:</a></em></blockquote><p>Thanks, just did a clean install of windows on my Surface and had the blank Apps Owned. Your tip worked for me</p>

  • dftf

    11 March, 2021 - 8:15 am

    <p>You could try opening a Command Prompt window (non-admin: as you) and typing <em>wsreset </em>then press Enter, and wait for the Store to open itself</p><p><br></p><p>Failing that, Start &gt; Settings &gt; Accounts and try removing your current account, restart, and re-add it</p>

    • hrlngrv

      Premium Member
      11 March, 2021 - 6:32 pm

      <p><a href="https://www.thurrott.com/forums/microsoft/microsoft/thread/microsoft-store-issues#617593&quot; target="_blank"><em>In reply to dftf:</em></a></p><blockquote>removing your current account, restart, and re-add it</blockquote><p>Classic Windows support: when all else fails (likely), reboot.</p><p>Sad but absolutely best advise.</p>

    • anoldamigauser

      Premium Member
      12 March, 2021 - 12:02 pm

      <blockquote><em><a href="#617593">In reply to dftf:</a></em></blockquote><p>Thanks. This (wsreset) got things back to the point where as <em>Sprtfan </em>pointed out, I could at least select a single category and get the list, so it is sort of working. The "All Owned/All types" filter still shows nothing.</p><p>FWIW, this is clearly account related as it occurs on any machine I use with this account.</p>

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