Microsoft Store Issues


I opened the store on a computer I do not use very often to add a program from the store that I needed. Selected the “My Library/All Owned” option and was greeted with the message, “Add some apps. There’s nothing in your library.” I switched to the list of Installed apps, and a few, but certainly not all those installed showed up. The same list showed up in the Downloads view. Nothing displayed in “Ready to install” or “Included with device”.

I then searched for an app that I know is owned and installed on my machine, and it was found, it was confirmed as owned and installed. I then checked for another app that is owned but not installed and it found it, confirmed it was owned and offered the Install option.

Is anyone else having this issue?

How can Microsoft screw up a list of purchases attached to an account? This is not a hard computer science problem.

Comments (21)

21 responses to “Microsoft Store Issues”

  1. beckoningeagle

    I've had this exact situation since 1903. I opened a ticket with Microsoft and after many many calls, support escalations, ping pong between departments I just gave up. It is still happening as we speak.

    I feel your pain.

    • anoldamigauser

      In reply to BeckoningEagle:


      They ship this app with every freaking copy of Windows. You would think they would put some effort into Quality Control.

      • Paul Thurrott

        Welcome to my life.
      • hrlngrv

        In reply to AnOldAmigaUser:

        You would think they would put some effort into Quality Control.

        So you haven't been using MSFT software for decades. You'll learn.

        FWIW, it took MSFT a mere 18 years to improve Excel's simplistic statistics functions from the simplistic, sophomoric algorithms they used initially to the better approaches which began to appear in Excel 2003. It only took about 15 years of academic statistics journals publishing periodic articles warning practitioners NOT to use Excel to effect this change.

        Also, FWIW, it only took MSFT 8 years to implement colored worksheet tabs in Excel 2002 from Quattro Pro 4 for Windows introducing that feature in the early 1990s.

        Learn to live with the fact that MSFT has the alacrity of a glacier in pre-global warming days.

        • youwerewarned

          In reply to hrlngrv:

          So you’re saying there’s a chance?

        • anoldamigauser

          In reply to hrlngrv:

          Yes, but this is not something that was missing...until it was.

          • hrlngrv

            In reply to AnOldAmigaUser:

            Granted, but the main point is that MSFT doesn't care.

            • anoldamigauser

              In reply to hrlngrv:

              Of that, I am well aware. I was more interested in finding out if this is an occasional anomaly or more widespread.

              The bigger issue is that I believe this is account related and not app related.

              • hrlngrv

                In reply to AnOldAmigaUser:

                Probably wide spread but not particularly deep. Meaning it probably affects a few users all over the world rather than lots of users in particular places, which would make it a lot easier to diagnose.

                SWAG: some recurring form of corruption, possibly caused by a toxic combination of services and user-installed software which make a bad combination which MSFT itself can't replicate, so diagnose, so fix.

                Tangent: this is one reason that anyone submitting feedback/bug reports really does need to let MSFT know EVERYTHING they've installed along with a complete listing of all running processes/services.

              • beckoningeagle

                In reply to AnOldAmigaUser:

                I agree with you that it is account related and hence the ping pong that was going on. Before Office 365 existed, I had a legacy Microsoft Account with a domain. I only used this account for MS Services. I then renamed this account to my regular e-mail address. When I became an Office 365 Tenant I went through the growing pains of Microsoft having regular accounts and work or school accounts and then not allowing "work or school" account e-mails as a Microsoft Account.

                It was and still is a major pain, especially for many of my customers that have both accounts and are always confused on which type to pick when asked. I don't understand why they don't ask "Work or School Account" and "Home Account" because in the end, if you are not "in the know", all three accounts are a "Microsoft Account" of some sort.

                Anyway, it was during this growing pains and services separations that I lost this functionality and it was at the heart of the problem when getting the appropriate person in Microsoft to help out.

                I don't know if your case is similar of if you hold an MS Account and a Work or School account with the same user ID as I do, but I would like to know just as an intellectual and "trivia worthy" bit of info.

  2. dftf

    You could try opening a Command Prompt window (non-admin: as you) and typing wsreset then press Enter, and wait for the Store to open itself

    Failing that, Start > Settings > Accounts and try removing your current account, restart, and re-add it

    • hrlngrv

      In reply to dftf:

      removing your current account, restart, and re-add it

      Classic Windows support: when all else fails (likely), reboot.

      Sad but absolutely best advise.

    • anoldamigauser

      In reply to dftf:

      Thanks. This (wsreset) got things back to the point where as Sprtfan pointed out, I could at least select a single category and get the list, so it is sort of working. The "All Owned/All types" filter still shows nothing.

      FWIW, this is clearly account related as it occurs on any machine I use with this account.

  3. Sprtfan

    This is an issue and should be fixed but you can also click on Apps Owned and then select something other than All Types from the drop down like Apps or Games and it will show you the list of what you own in each category.