My Microsoft Account is fubar…how do I get actual support?


Yesterday morning, I got a weird message that my phone number had been removed from my Microsoft account. A brief time later, I opened OneNote on my mobile device to jot something down, and I was prompted to log into the service. I provided my email address and it sent me a request through Authenticator, which is all typical. However, I got a plain message stating, “There’s a temporary problem with the service. Try again later.” And that’s how it’s been for the past two days.

I have tried all the typical troubleshooting…signing into multiple Microsoft services from multiple devices and multiple browsers. I tried recovering my account and even changing my password. All of which seems to work, until I get to the Microsoft account step, and that’s when I get the generic message again. And again. And again.

It’s crazy, because I’m super fastidious about my account management, especially my Microsoft. I use two-factor verification. I provide backup options. I link my accounts together in every way possible. And I have everything connected to this personal account; I can’t log into Office 365,, Bing, Skype, Xbox, Cortana. Even Github. None of it works now. I can’t even sign into Edge because of this mess.

My first question is whether anyone else has experienced this? And my second question is how do I get actual support? As in, not just some random moderator in a chat asking me to clear my cache and try it again, followed giving me a shrug and a “sucks to be you, pal.” But like, real support. I pay for Office 365 Family, Xbox Live Gold, a Skype number, etc. Shouldn’t those services come with some kind of SLA support?

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