Outlook for Android issues

Hi all

I’m not sure whether I’m the only one experiencing these issues but Outlook for Android has become really slow lately even though I’m running it on a Samsung Galaxy S9+ with plenty of processing power and RAM. In general, I’m starting to get really fed up with this app.

  1. Attachments in older emails don’t appear. I literally have to open OWA through Chrome to search for older emails and download attachments.
  2. Search is broken – it doesn’t do a server-side search for emails, only whatever is locally in cache. Useless.
  3. You can’t search the calendar.
  4. Dropbox/OneDrive integration is clumsy.
  5. It doesn’t have rich text formatting or rich text signatures
  6. notifications are buggy and often delayed
  7. Calendar options are really limited – e.g. it doesn’t allow multiple notifications/reminders
  8. Did I mention that the app is S-L-O-W (and I’m only running two Office 365 accounts). Sometimes opening the hamburger, you just get a blank screen with no folders to select. They appear 20 seconds later.

I feel like the app was really good to begin with but just seems to never improve. We’ve had a lot of skin-deep changes but the basic functionality remains the same. I’ve raised these issues with the in-app support and 99% of the time the answer is “reset the account” or “it will take several updates before anything happens, we’re sorry”.

Interested to hear what others think, but I’ve finally given up and after two and a half years, I’ve moved to the Nine app, which seems to work beautifully so far.

Conversation 6 comments

  • Daekar

    25 April, 2018 - 5:48 am

    <p>I was going to suggest moving to Nine, but you're a step ahead of me. To me, the Outlook client on Android is a steaming pile of poo, and always has been. Missing functionality plus poor performance make it a non-starter in my opinion. </p>

  • xperiencewindows

    25 April, 2018 - 8:50 am

    <p>Use Newton. End of story.</p>

  • brisonharvey

    Premium Member
    25 April, 2018 - 2:56 pm

    <p>I use Newton too. It has a similar cache-only search, unless you know which email address the email was sent to. I tried to switch to Outlook on Android, but found similar issues. For the speed, I found deleting the app or resetting each account helpful for a short period of time. But go elsewhere if you can. My biggest issue is there isn't another calendar app that works as well as Outlook on Android for Exchange accounts.</p>

  • wunderbar

    Premium Member
    25 April, 2018 - 4:25 pm

    <p>Nine is salvation for outlook/exchange email on Android.</p>

  • Minke

    25 April, 2018 - 5:02 pm

    <p>Not having those problems and have been using the Outlook app since it was bought by Microsoft. I only use it with one Exchange account for my work email, but I find it syncs reliably and quickly with my calendar, contacts, and email. In fact, daily at work I notice an incoming email on my phone before it shows up in Outlook open on my desktop in front of me.</p>

  • Rcandelori

    Premium Member
    27 April, 2018 - 9:09 pm

    <p>Having used Nine for the past few days, I do miss Outlook's 'Focused Inbox' feature, but definitely don't miss the lag.</p>

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