Problem syncing contacts from Android to Outlook

4

I’m helping my mom set up her first smart phone. All of her contacts were in Outlook. I was able to get them to sync to the default contact app on her Moto E4. I was able to set her default for new contacts to Outlook. The problem I’m running into is that when she adds a contact on her phone, they are not showing up when she goes to Outlook.com?

Another minor problem is that when she edits a contact to add a photo, the photo will disappear after a few secs. Could this have something to do with it sycing down from outlook? Thanks

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