Can’t download some rented movies from the store anymore, and microsoft support

Avatar
16

Just a little rant.

So, my daughter wanted to download ‘A Star is Born’ from the Microsoft Store to watch on her laptop during a flight. She rented it through the Movies & TV app, just like we’ve done this for flights in our family for many years now. Rent a movie, download it and watch it on the plane, just like MS advertises it on their site https://www.microsoft.com/en-us/movies-and-tv

Now, after the purchase there was no option to download the movie, only to stream. This has never been the case in the past, so I dug around and after a while called MS support to see what’s up. After maybe 15 minutes, including a remote help session using LogMeIn (why is MS support using LogMeIn?), I was told that this particular movie is a stream only movie, no option to download it. So I asked to get my money refunded.

So another 15 minutes to get connected to billing for the refund, and another 15 minutes with them to go over why I want a refund, him asking his supervisor and all. Finally he says the refund is being processed and I should see it in a few days, so after 40+minutes I’m thinking it’s all good.

Oh no, now he goes into a just one more thing. ‘Did you know that Microsoft Edge is the fastest and best browser…’ That’s when I lost it and told him to just not piss me off anymore.

So just wondering, has anybody ever had this before that you can only stream a movie from the MS Store, not download it? This is totally new to me.

Post Reply