Ctrl + S and Ctrl + X don’t work by default

For the past several months I installed Microsoft 365 suite on a bunch of Windows 10 laptops. Every time the same problem occurred: the shortcut keys “Ctrl S” and “Ctrl X” didn’t work by default. Instead, one should use “Shift F12” and “Shift Delete”. Of course, there is a two-minute workaround – I just go to the Ribbon Settings and add those missing shortcuts. However, my question is why is it like that? Even according to the official Microsoft’s page on shortcut keys these should be in place (check out the following link https://support.microsoft.com/en-us/topic/keyboard-shortcuts-in-word-95ef89dd-7142-4b50-afb2-f762f663ceb2#PickTab=Windows).

Does anybody else experience the same problem? Do I do something wrong during the installation? Interestingly enough, there is no such problem on Office for Mac. Also, for those wondering, I did use different Microsoft accounts for different Windows machines. Please, help me figure out what’s wrong with the Office.

Conversation 6 comments

  • Paul Thurrott

    Premium Member
    04 October, 2021 - 10:05 am

    <p>I have never experienced this, no.</p>

  • wright_is

    Premium Member
    04 October, 2021 - 12:45 pm

    <p>I haven’t seen this, and we’ve rolled out a few dozen new PCs in the last couple of months, and a fleet of over 200.</p>

  • alastair87

    04 October, 2021 - 3:39 pm

    <p>Could it be that you are using a base image that has those keys mapped to something else, so Office is switching to a falback option?</p>

  • hrlngrv

    Premium Member
    04 October, 2021 - 8:16 pm

    <p>MSFT 365 meaning Office? It’s possible in any of the Office programs which uses VBA to override [Ctrl] + any letter to run macros or do nothing whatsoever, and that can be done from the Macros dialog. It’s also possible in some, e.g., Excel, to override any keystroke combination in VBA code, but [Shift] + any function key or [Insert] or [Delete] probably wouldn’t be overridden.</p><p><br></p><p>This come up in Excel user-to-user forums every once in a while, and the cause is invariably due to VBA modules in workbooks from others which one opens with macros enabled which winds up remapping keystroke combinations. Reinstalling Office would do nothing to fix this. OTOH, opening files from others with VBA disabled would be a useful 1st step towards identifying the cause.</p>

    • hrlngrv

      Premium Member
      04 October, 2021 - 8:23 pm

      <p>If this problem is specific to Word, what’s in the default NORMAL.DOTM?</p>

  • rob_segal

    Premium Member
    04 October, 2021 - 10:00 pm

    <p>I’ve never encountered this before. This is the first time I have heard of this happening to anyone.</p>

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