Outlook only shows first line of every single email

Hi guys,

I have a big problem with outlook, latest desktop version on windows 10. Since about an hour ago, it suddenly started to show only the first line of every single e-mail I have. It happens in the preview and if I open the e-mail, on all accounts, microsoft and non-microsoft. I tried to uninstall and reinstall, remove all accounts and add them again but nothing seems to work. The web client works fine but it’s very inconvenient because I have to deal with multiple accounts.

E-mail is really critical to my workflow and I hope that someone here could help me, thank you

Conversation 12 comments

  • vladimir

    Premium Member
    11 May, 2021 - 5:31 pm

    <p>quick update. It seems that many people is experiencing the same problem, according to this forum thread i found:</p><p><a href="https://superuser.com/questions/1648424/how-do-i-fix-outlook-only-showing-the-first-line-of-every-message&quot; target="_blank">How do I fix Outlook only showing the first line of every message? – Super User</a></p><p>At least I can stop troubleshooting and call it a day. i hope they fix this soon</p>

  • lvthunder

    Premium Member
    11 May, 2021 - 5:40 pm

    <p>Someone posted this fix in your link about 10 minutes ago.</p><p><br></p><p>FIX FOUND:</p><p>Open cmd as admin</p><p>Navigate to <em>C:\Program Files\Common Files\microsoft shared\ClickToRun</em></p><p><em>officec2rclient.exe /update user updatetoversion=16.0.13901.20462</em></p><p>Takes about 10 minutes but then fixes the problem.</p>

    • vladimir

      Premium Member
      11 May, 2021 - 6:08 pm

      <p>Thanks. I guess that command triggers a rollback, right? It’s late evening here so I will wait for now and hope they push a fix during my sleep 🙂 If not, tomorrow I will get 50 phone calls about this</p>

    • brianb117

      11 May, 2021 - 6:28 pm

      <p>I can attest to the looking all day and then seeing the post above. It worked for me too, couldn’t believe it. Something is odd about this entire issue and resolution.</p>

  • michelangelo

    11 May, 2021 - 5:58 pm

    <p>I can confirm that lvthunder’s solution, found also on a few other sites, works. Cheers,</p><p><br></p><p>Open cmd as admin</p><p>Navigate to&nbsp;<em>C:\Program Files\Common Files\microsoft shared\ClickToRun</em></p><p><em>officec2rclient.exe /update user updatetoversion=16.0.13901.20462</em></p>

  • beckoningeagle

    Premium Member
    11 May, 2021 - 6:20 pm

    <p>Holy crap, I spent all day looking for answers in google and lo and behold, my favorite tech site has an answer!!!</p>

  • bobk123

    11 May, 2021 - 6:45 pm

    <p>Yep, weird issue. That is the solution and works. Used it on multiple systems already </p><ol><li>Elevated Command Prompt</li><li>Navigate to&nbsp;<em>C:\Program Files\Common Files\microsoft shared\ClickToRun</em></li><li><em>Enter command: officec2rclient.exe /update user updatetoversion=16.0.13901.20462</em></li></ol>

  • lrs808

    11 May, 2021 - 6:48 pm

    <p>Thank you!! Can finally get back to work. </p>

  • red.radar

    Premium Member
    11 May, 2021 - 9:51 pm

    <p>OH MAN I thought it was just me. Thanks for posting. </p><p><br></p><p>What worked for me was to do a complete online repair of Office. Maybe the issue comes back. Thanks for speaking up</p><p><br></p>

    • vladimir

      Premium Member
      12 May, 2021 - 4:00 am

      <p>yes, this is the typical issue where the first thing you think about is that some file or database is corrupted on your end so we all wasted hours in trying to fix it. They could at least let us know that the program has been updated recently. </p><p>However, it solved itself for me this morning. But, several hours spent on useless troubleshooting and now I even lost a lot of my outlook configuration and need additional working time to set it up again.</p>

  • Paul Thurrott

    Premium Member
    12 May, 2021 - 11:55 am
    • red.radar

      Premium Member
      12 May, 2021 - 12:36 pm

      <p>Thank you for weighing in. </p>

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