Problem with (let service expire)

I signed up for a premium outlook pilot account about a year ago and I didn’t renew it on time. I decided that I wanted to renew and when I try to log in now it will just hang after logging in. If I log in with a different account that was not previously signed up as part of the pilot program, I can go though the sign up process and seems to work fine. Anyone else run into this and figure out how to get around it? Or who I should contact? Thanks

Conversation 7 comments

  • johngalt

    07 March, 2017 - 5:45 pm

    <p>You can contact outlook premium help at microsoft dot com (without the spaces).</p>

    • Sprtfan

      07 March, 2017 - 11:41 pm

      <blockquote><em><a href="#89019">In reply to johngalt:</a></em></blockquote><p>I went there before posting and did a chat. The person helping me kept thinking it was a problem with not They wanted to do a screen share and I decided it wasn't worth it at the time and didn't see what would be causing the problem on my end anyway. </p>

      • AnOldAmigaUser

        Premium Member
        08 March, 2017 - 7:07 am

        <blockquote><a href="#89088"><em>In reply to Sprtfan:</em></a></blockquote><p>Perhaps your issue had something to do with the <a href="; target="_blank">problems </a> was having yesterday.</p>

        • Sprtfan

          08 March, 2017 - 9:27 am

          <blockquote><em><a href="#89126">In reply to AnOldAmigaUser:</a></em></blockquote><p>I had hoped, but the problem was still there last night and now this morning. I'll probably go to their support forum and see if I have any more luck. I'm not sure if I've ever had an issue resolved by going that route though. I guess its not a big deal anyway. I was on the fence about paying for it since I really don't need the custom domain. Just seemed like a good deal and down the road it could be useful.</p>

          • AnOldAmigaUser

            Premium Member
            08 March, 2017 - 2:20 pm

            <blockquote><a href="#89151"><em>In reply to Sprtfan:</em></a></blockquote><p>I would go back to the support page rather than the forums, at least the ones at That almost always gets a boilerplate response suggesting everything you have already tried. The TechNet forums might get you an answer.</p><p><br></p><p>I would go back to the support site and hope for a more sentient tech.</p>

  • davidray

    09 March, 2017 - 1:45 pm

    <p>I have the same problem. I have been in contact with MS (level 3 support) for two weeks now and haven't been able to resolve the problem. Today&nbsp;MS pointed me to an old link and&nbsp;was able to sign up for the old add free support (it claims it Outlook Premium), but it doesn't have the new domain support features. </p><p>When I go to and try to sign in, I get the spinning graphic and it says loading. I have let is run for over two hours. </p><p>This occurs with different computers and browsers. </p><p><br></p>

    • davidray

      31 March, 2017 - 1:03 pm

      <blockquote><a href="#89516"><em>In reply to davidray:</em></a></blockquote><blockquote><em>After many phone calls to MS Support, my account has finally been fixed. I was able to sign up using my custom domain. </em></blockquote><blockquote><em>I don't know what they did, but there was a problem with my account. 5 weeks later it's all good. </em></blockquote><p><br></p>

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