Some info on "Outlook Premium" custom domain being replaced by Office365 home this Feb.

Firstly, All the contact forms don’t work. The recaptcha just looks like this: [reCAPTCHA]. Now back to what I was trying to send.

Hi Thurrott Team,

I’m a long time listener of First ring daily, WW, and subscriber on Thurrott. Everyone does an amazing job, so thank you. And please keep up the great work.

I got this email from Microsoft last week. Interesting to see that a personal custom domain will soon be managed by Office365. I haven’t seen anything from the Microsoft pro’s on this so I thought I’d share (Though highly likely you already have this info):

You can see the page here:

Or the full email can also be see here:

Dear Premium subscriber, 

We’re writing to tell you that we are no longer offering personalized email addresses as part of Premium. Your personalized email address will remain active through your current Premium or Ad-Free subscription term. After February 28, 2020, you’ll need to purchase a subscription to Office 365 Home or Personal to continue using your personalized email address with after your current subscription ends. If you choose to renew your Premium or Ad-Free subscription after February 28, 2020, you’ll receive an Ad-Free inbox and higher mailbox storage limit, but not personalized email address benefits.

Note: If you have recurring billing turned on for your Premium subscription, it will be turned off. You will receive a reminder before your current Premium subscription term ends. 

After February 28, 2020 we’ll be disabling the Premium portal at If you purchase an Office 365 Home or Personal subscription, you’ll still be able to manage your domain by signing in at and going to Settings > Premium > Personalized email address. 

If you decide not to purchase Office 365 Home or Personal, you can manage your domain until your current subscription expires by opening a support ticket. To open a support ticket, sign in at and select the Help icon at the top of the window. A support agent will help you. Make sure to mention “ Premium” in your ticket. 

Go to Personalized email addresses in Premium are being retired for more information about this. If you have other questions or need more assistance, please go to on your web browser, sign in to your account, and select the Help icon at the top of the window to open a support ticket. A support agent will help you. Make sure to mention “ Premium” in your ticket. 

We apologize for the inconvenience associated with this change but hope you will continue as an Office 365 Home or Personal subscriber. 


The Outlook Team 

Conversation 4 comments

  • sherlockholmes

    Premium Member
    30 January, 2020 - 7:26 am

    <p>My guess is that those who get this e-mail are leftovers from Microsofts last attemt in this field. In the past you could host a personal domain with every domain host around. I think it was last year that they decited that they dont wanted to manage those domain themselfs. They moved the service as a premium service to Office 365 home and personal subscriptions. </p><p>The sad site there is that from that time on you need to host your personal domain with GoDaddy. </p><p>I dont know if Microsoft is about to transfer old domains to GoDaddy as well. </p>

    • wright_is

      Premium Member
      30 January, 2020 - 7:58 am

      <blockquote><em><a href="#516753">In reply to SherlockHolmes:</a></em></blockquote><p>Yes, my domain has been hosted with Host Europe for nearly 2 decades, no way I'll swap to GoDaddy…</p>

      • sherlockholmes

        Premium Member
        30 January, 2020 - 8:06 am

        <blockquote><em><a href="#516756">In reply to wright_is:</a></em></blockquote><p><br></p><p>I did it with my .com Email domain. My de Domain I use for my website stays with Strato. </p>

  • markmagnus

    Premium Member
    30 January, 2020 - 12:28 pm

    <p>I had a .com domain in mostly just to see how it worked. The domain name is registered in network solutions. When I got this letter I changed the MX settings and a couple other text records to point to office365 and all set. when I commenced the migration Microsoft sent an email with the DNS records I would need to change and what to change them to. I still manage the records in network solutions. Microsoft just manages the email server to client interface just like it did for Took about half a day to get it working and tested. a better typist could probably take about an hour.</p>

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