Anyone seeing issues with Family Safety?


Anyone seeing issues with Family Safety recently?

I use Family Safety to control what my kids do on the PC, when they can use it, and for how long.  In the past week or two, I’ve noticed my son has been playing on his PC longer than he should be. 

I checked the Family Safety site to make sure his Screen Time settings were correct.  I logged into the machine as him and the FS tray icon tells me that screen time settings are off until 9:10 PM on his PC.  I verified the date, time, and time zone are correct on his PC.

I logged into our main family PC as him and it tells me he’ll be locked out at the correct time based on usage and the allowed window.  In this case, 3 hours from the time I logged in on the main family PC.  That is the max time he is allowed to use it on weekends.

So it appears FS is not working correctly on his PC.  It is not even tracking his usage time.  It was working just after Christmas.  We built the machine on Christmas day.  I had been getting automatic requests from him to extend the time.  So it was working at one time.  He is not an admin on the machine.

Any suggestions on other things to check? 

Yes, I can just track the time manually, but I find this reduces arguments with my kids.  They accept they have a budget of computer time just like an allowance they earn for helping around the house.

Comments (4)

4 responses to “Anyone seeing issues with Family Safety?”

  1. 1377

     You'd get a much wider set of viewers and potential helpers posting this on MSFT's own community forums.

  2. 1321

    We had something similar on one of our computers but I can't remember how we resolved it, I think it was when it got re-installed but I can't be sure.  Then you can look forward to him pinching your phone, accessing your email and authorising his own requests for more time ;)

  3. 4882

    I had the exact same problem.  It stopped logging him out after exceeding his time in December, and a week or two ago stopped logging his time entirely.

    The fix in my case appeared to be going into his user account on that machine, clicking "verify account" and putting in his password.  Time controls worked immediately after that.

  4. 5496

    You sure he's using his password? And not yours.