WaaS

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I’m following all the discussion on WaaS, and about why people don’t want to update to Windows 10 due to WaaS. I work in a medical university , and everyone uses obviously a computer, without being an IT person or an engineer. Our whole campus (thousands of computers) is still mostly on Windows 7 btw. We can update to Windows 10, but very few people choose to do so. From my experience, the reason why people are so afraid of going to Windows 10 is not the frequency of the updates or the problems introduced with the updates. The fear is because the update process is erratic, unpredictable and unstoppable when it starts. I have been countless times in the situation where a meeting begins, a course starts, a presentation in front of 100 people is about to start, and groups of people are waiting for long minutes because an update is happening precisely at that time. It’s embarrassing, it’s absurd , and every Windows 10 user has been in that situation. From this perspective, there is no difference if it’s possible to postpone the updates by one week, by one month or by one year. The problem is that the user has no control over the update once it has started. Is it so difficult to ask users just before the update starts (as in macOS) if they want to update now, tomorrow or in a week? If this problem didn’t exist no one would have a problem with updates. We are all used to update our devices frequently, but only on windows the update process starts without the explicit consent of the user. Can you imagine a phone that decides to update when you are waiting for an urgent phone call or in an emergency? I am aware that IT guys don’t like frequent updates because they get thousands of support requests, but I don’t believe that’s the main factor behind the fear of a system that removes from the user the possibility to control it.

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