Microsoft to Offer Refunds on Digital Purchases at Windows and Xbox Stores
- Paul Thurrott
- Apr 12, 2017
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Microsoft this week quietly introduced an important new feature called self-service refunds for its Windows Store and Xbox Store. Soon, those who purchase apps or games digitally will be able to get a full refund if they move quickly enough.
The feature is currently available only to Xbox Insiders, but it is coming soon to all Xbox One and Windows 10 users.
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“You’ve spoken, we’ve listened,” a new in the Xbox Insider app reads. “In support of offering gamers the freedom of choice, we’re making changes to the Microsoft Store purchase experience by offering customers a simple way to instantly return digital products like games and apps through account.microsoft.com.”
According to the note, if you buy an app or game and find it lacking, you can get a full refund if you have used the title for less than 2 hours and it’s within 14 days of the purchase time. This capability is available for games and apps only, so DLC (downloadable content), season passes, and add-ons are not eligible. Also, you must wait at least one day after the purchase before you request a refund. And certain Windows 10 apps—it’s not clear which—are not covered.
To get a refund, you must visit the Microsoft account website with your web browser and navigate to Payment & Billing > Order History. Then, select the app or game and select “Request a refund.”
This is an excellent idea. I’m almost tempted to buy something terrible just to test it out. 🙂