Microsoft to Offer Refunds on Digital Purchases at Windows and Xbox Stores

Posted on April 12, 2017 by Paul Thurrott in Games, Windows 10, Xbox One with 9 Comments

Microsoft to Offer Refunds on Digital Purchases at Windows and Xbox Stores

Microsoft this week quietly introduced an important new feature called self-service refunds for its Windows Store and Xbox Store. Soon, those who purchase apps or games digitally will be able to get a full refund if they move quickly enough.

The feature is currently available only to Xbox Insiders, but it is coming soon to all Xbox One and Windows 10 users.

“You’ve spoken, we’ve listened,” a new in the Xbox Insider app reads. “In support of offering gamers the freedom of choice, we’re making changes to the Microsoft Store purchase experience by offering customers a simple way to instantly return digital products like games and apps through”

According to the note, if you buy an app or game and find it lacking, you can get a full refund if you have used the title for less than 2 hours and it’s within 14 days of the purchase time. This capability is available for games and apps only, so DLC (downloadable content), season passes, and add-ons are not eligible. Also, you must wait at least one day after the purchase before you request a refund. And certain Windows 10 apps—it’s not clear which—are not covered.

To get a refund, you must visit the Microsoft account website with your web browser and navigate to Payment & Billing > Order History. Then, select the app or game and select “Request a refund.”

This is an excellent idea. I’m almost tempted to buy something terrible just to test it out. 🙂


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Comments (9)

9 responses to “Microsoft to Offer Refunds on Digital Purchases at Windows and Xbox Stores”

  1. PeteB

    "This is an excellent idea".

    Which is why they lifted it verbatim from Steam's policy.

  2. robsanders247

    Great idea. Have had to work with the customer support team on a number of occassions, who I must say, are very helpful and professional. But having small kids that have figured out how to turn on the controller, randomly move sticks and press buttons, on more than one occassion they managed to buy games for my collection. This new policy will definitely help me in getting those titles refunded.

  3. Minok

    Its a good move. It solve the 'wish there was a demo version' problem without the logistics of going from demo-to-full version.

  4. JCerna

    The 2 hours limit can in some cases not be enough. I have purchased multiple games, the worst beign monopoly. The game does not allow you to buy houses or hotels and as you know monopoly can take more than 2 hours to play one game. Like others have said, somegames like this one example should have a full demo that expires after you play two full games and then you buy.

  5. hawgo16

    i love the refund for microsoft you can basically buy stuff for free if you buy vbucks for fortnite you can refund the money but the vbucks wont disappear its amazing i kinda wanna buy shark carks for gta just to test it out

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