Xbox Live Outage Blocks You From Playing Your Digital Games

Posted on August 6, 2019 by Brad Sams in Games, Xbox One with 8 Comments

Instead of playing Apex Legends right now, I’m writing this post to let you know that Xbox Live is down for many gamers around the globe. The issue is that digital games will not load but if you have the physical disc, you may still be able to play those titles.

The Xbox Live status report shows a bunch of different issues from buying/redeeming/downloading content is not working. The My Games app may not be working either along with some TV and video functionality.

When you try to launch a game, you may be greeted with the following error: 0x97e107df. This error stops the game from loading and shows the fun screen of “Something Happened”, as seen in the video below.

If you are lucky, you may still be able to play your digital titles. Some users are able to access their content without issue but it’s impacting enough users that there are dozens of threads on Reddit with thousands of users reporting the problem and Twitter is full of complaints as well.

Outages happen, with this current issue lasting over 3hrs at the time of this post, but what’s frustrating is that these outages are poorly communicated. When Xbox Live is down, like it is right now, is it too much to ask to put a notification on the dashboard?

Ideally, Microsoft would provide a constant Xbox Live status report on the dashboard of the Xbox One, but instead, when things don’t work, you need to fire up a browser on your phone or PC, and hope that the status page provides an answer or dig into the Settings on your console.

Issues aside, as we head toward a future of game streaming services, outages like these become more frustrating as not only can you not game, but you can’t even play offline for titles that you spent $60 or more to own.

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Comments (8)

8 responses to “Xbox Live Outage Blocks You From Playing Your Digital Games”

  1. Sykeward

    Being locked out from purchased, locally-installed games when a cloud service goes down is customer-hostile and needs to be changed. Music services like Spotify and Apple Music figured this out long ago: If I download music from the service to my device, I can still access that music even if I don’t have any connectivity (like a road trip with spotty coverage). Netflix and YouTube do the same for video content. This isn’t some hard computer science problem.

    • dab2kab

      In reply to Sykeward:

      I wonder, if the person has previously set their xbox as their home xbox, if they get this error while signed in, if they disconnect from live does the error continue?

      • IanYates82

        In reply to dab2kab:

        Or if you mark your xbox as specifically offline then it might work. I've had to do that before when my Internet connection was a bit spotty - it would try to talk to Xbox live and fail, but if I took the console actually offline then it behaved better and let me in to games properly.


        Maybe the cloud outage here is "partial", in that the xbox consoles can handshake enough so that the xbox thinks it can check a licence status, but then fails that.

    • wbhite

      In reply to Sykeward:

      Reminds of a few years ago during the Great PlayStation Network Outage and I couldn't even launch Netflix because the PSN servers were down. Seems the shitshow continues in different forms, but still a shitshow.

  2. Winner

    To the cloud! To the cloud!

  3. Mcgillivray

    In reply to commatoast:

    For people like the rest of us who are over 10 years old - we remember the difference between 'Digital' and 'Physical' media and how we differentiate the telling of so....


  4. StevenLayton

    In reply to commatoast: I guess you’re technically correct, but surely there was a better way to voice this?


  5. lvthunder

    In reply to commatoast:

    Whatever happened to respect for other people.

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