Next-Gen Xbox Pre-Orders Come, Then Go        

Posted on September 22, 2020 by Brad Sams in Xbox, Xbox Series S, Xbox Series X with 38 Comments

Today is the day that many Xbox fans have been waiting for, pre-orders opened up for delivery on November 10th. But if you are reading this and hoping to get in on the action, you may need to take a seat.

As expected, both the Series X and S are now out of stock at all locations in the US but getting to this point was anything but easy.

Pre-orders opened right on time in the US and immediately there were problems. Microsoft’s site was hammered with the company’s CMO saying that traffic has been insanely high and other retailers like Amazon and BestBuy did not enable pre-orders until roughly 45minutes after the expected release timeframe.

But once the pre-orders did open, they went fast with every place I checked at the time of writing this post as being out of stock. Microsoft has said that they do expect more availability in the near future but did not provide a firm date on when or where the devices will be available.

While Microsoft’s pre-orders were not as smooth as I would have expected, the process was better than for the PS5 which opened pre-orders last week. Sony’s retail partners were sporadically opening up pre-orders and it was a panicked rush to try and find a retailer who was accepting orders.

But if you find yourself without a console, you still have a couple of options. The first is to try and figure out when Microsoft will have more consoles available for pre-ordering, the second is to try and win one from Taco Bell, and the third is to stand in line at retail stores on Nov 10th to see if local stores have availability.

The good news is that even if you don’t get a next-gen console this year, the games you want to play should also be on the current-gen Xbox console, and with Game Pass, you can play first-party titles on day one.


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Comments (39)

39 responses to “Next-Gen Xbox Pre-Orders Come, Then Go        ”

  1. martinusv2

    PC Master race here... oh right, we are out of RTX 3080 :) Funny they redirect to other "Sold out" sites :)

  2. mlwarren0

    It took about a half hour to get through the process of checking out, but I got one from the Microsoft store.

  3. crunchyfrog

    Meh, I'll just have to wait then. No biggie.

  4. mikeleonard

    I was one of the lucky ones. I jumped on the Microsoft store website the second it opened and was finished ordering within 5 minutes. No issues. A friend was trying to order at the same time and the site kept crashing for her. I'm West coast and she is East coast so maybe there were more servers available here. I bought it outright, didn't go the All Access route, since I already have GP Ultimate.

  5. thretosix

    It was messy getting to the checkout. Was able to secure mine on the Microsoft Store.

  6. ben55124

    I got through to the all access and got denied. Several hours later got an email that my identity couldn't be verified??? Wish they had a 3rd option of paying full bundle amount without credit application.

  7. wolters

    Thanks Paul...I have over $500 in Best But rewards saved up for this and tried to preorder today and was wondering what was going on.

  8. waethorn

    If you want one for Christmas: they're all being sold on eBay for 2-3x the price.

    • sammyg

      In reply to Waethorn:

      Never, ever give in to these people. This is not some life saving thing you need. Make those sellers eat their greed.

    • thretosix

      In reply to Waethorn:

      They will release more over time when they can confirm the units will be available in waves. Nothing worse than saying nothing will go wrong and something does, who do you give the pre-order to then? People will still be able to pre-order them before the launch day and the holidays. Though it will be harder to pinpoint which days to order them, you'll likely have to keep looking back at the resellers and Microsoft Store sites which is what getting one on pre-order day relieves you from.

  9. saturn

    Personally, I would never preorder anything. I’m not sure if the customer has to pay upfront or whether it’s registering interest by placing an order without paying, however, I don’t like the idea of handing over a lot of money for something I’ll get much later on. Nonetheless, realistically the first year or so of the console’s life probably won’t be that great will it? Won’t most games come out later on? I’d wager there’s not a whole lot of value to be had if getting the console this early in its life. I appreciate that gamers tend to be a very passionate group but I would caution most people to hold off and wait until we see reviews and a much more impressive library of games come out. Seems like moot advice when preorders are sold out anyway, I suppose.

  10. reesecupsftw

    I'll probably pick one up in 2021. Since I can play all the games on my One I'll let others figure out what issues the console may have.

  11. jim_may

    Is it still 1999??

    I wish Microsoft could learn from Apple how to easily execute high volume orders online without issue. ? It's always a crapshoot and a valuable waste of time.

    • thretosix

      In reply to Jim_MAY:

      I'm sure the Covid-19 issue likely didn't help the situation this year. I believe even Apple is behind the ball releasing a new phone this year and I'm not trying to condemn them by saying that. Microsoft as well as Sony were chirping about the consoles being out by the holiday season. Which Apple hasn't promised anything yet likely to make sure they can meet the demand first.

  12. sammyg

    Patience truly is a virtue.

    I will shop for my iPhone 12, RTX 3080 and PS5 between February and March. Bugs will be worked out, and I will be able to pick exactly what I want.

  13. rtdelan

    And, according the The Verge, "Xbox One X sales rank is up 747%." Imagine how many people bought an XBox One X by mistake yesterday.

  14. webdev511

    Well it wasn't important enough for me to set a reminder and when I finally remembered it they were all gone. Given I still have an Xbox360 backlog I'm not going to stress about missing the day one edition.

  15. madmartigan69

    I had one in my cart at MS and got screwed like many. Move to Best Buy and had one in my cart, but was never able to check out. 2 hours later I noticed the tab was still up and it was still in my cart so I hit the checkout button on a whim. The damn thing went straight through and took my order. What the hell..... I'm glad I got one, but I can't believe how unprepared this was.

  16. chaddiesel360

    Anxious to hear if anyone had any luck pre-ordering either version with Xbox All Access?

  17. beckoningeagle

    I can't believe I scored one before Brad. Makes me feel like some sort of deity.

    I have a few friends that simply were not able to get it.

  18. LT1 Z51

    I got mine from Target. Because their website while flawed, mostly worked. Amazon dropped the ball here.

  19. ebnador

    I went to a Gamestop location at 7:00 and they had already cut off the line. So I went home and tried at both Microsoft and gamestop (at the same time). Gamestop had a virtual queue, that took over an hour to get in. By then only expensive bundles ($700+) were available. I did get in to preorder on the microsoft store. It was not smooth but It did eventually work (got my receipt)

  20. remc86007

    Brad, have you heard any guesses on the numbers available for distribution by launch?

  21. mebby

    So did MS make the same # as they did for Surface Duo?

  22. RM2016

    Cluster. Really need to stop the bots.

  23. ejryder3

    I got my Series X preorder in 12 minutes on the Microsoft Store site. It took a while for the cart to recognize I had something in it.

  24. Jeff

    I was approved hours ago and have an order #. But stuck at billing address, will not let me place order. Had Chat window open for 45 minutes and gave up. Been on hold calling 877 number since 1PM.

    UPDATE: After 70 minutes on hold, I have been told I was approved at the same time that they went out of stock. Several customers have the same issue. I am on a waiting list until back in stock. I hope that I do not have to make payments for something I don't have.

  25. Jim Stout

    Got my Series S in. The site was super sluggish but made it through. Haven't had a working Xbox in a few years so looking forward to it. We don't have a 4K TV yet so the S seemed like the perfect re-entry.

  26. canamrotax

    Pre-ordered a series S here in Canada from the Microsoft store, but the series X was already sold out.

  27. mattbg

    And the 4th way to get a console is to wait until half of these pre-orders end up on EBay for 50% more.

  28. RonV42

    Scored one at Best Buy after Targets checkout system removed it from my cart.

  29. Jeff

    I was approved by Citizens One and have an order #. But got stuck at billing address, and would not let me place order. I called and was told I was approved at the same time that they went out of stock. Several customers have the same issue. I am on a waiting list until back in stock.  On October 2nd received email below from Microsoft:

    Dear Microsoft Store customer,

    You are receiving this e-mail update because you were recently unable to complete your pre-order of Xbox All Access on September 22, 2020.

    We have a limited number of Xbox Series X and Xbox Series S consoles reserved and will be opening a 72-hour window for you to complete your pre-order. You will receive a follow up e-mail from us on or before October 19, 2020 with more information on how to order your Xbox Series X or Xbox Series S. Please watch your inbox for this email.

    If you have questions, you can contact Microsoft Store support at 1-877-696-7786. For questions about your Citizens One Line of Credit for Xbox All Access please call 1-888-411-0272 or visit

    Thank you for shopping at Microsoft Store,

    Microsoft Store 

    Today is October 19th and no email. Called Microsoft at 1:15 PM PDT and they said they still do not have any to fill my order. You would think they could send an email to tell us this. Not sure what to do as I already have been approved by Citizens One when I started my purchase on the release date.

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