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Google Moves Decisively to Avoid a Pixelgate (Premium)

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Facing a number of issues in its Pixel 2 smartphones, Google this week has revealed how it will handle the mounting PR nightmare. And it has clearly learned from Microsoft's mistakes in this regard with products such as Surface and Windows 10: It is being transparent and clear, and it is addressing the problems head-on.

As I noted previously in Google, We Have a Pixel Problem (Premium), the mounting problems with the Pixel 2 and Pixel 2 XL handsets is a personal concern: I've ordered a Pixel 2 XL at great cost, and I've watched in horror as more and more problems have been uncovered by early customers.

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