A Google representative told a customer that the firm will fix one of the problems that caused me to return the Pixel 3 and 3 XL I had purchased: The off-balance stereo speakers sound tinny echoing effect that makes audio painful to listen to.
To be clear, Google is not fixing the off-balance stereo effect. That, stupidly, is by design, so Pixel 3 and Pixel 3 XL owners will be stuck with audio playback that is heavily and obviously biased to the right (bottom) speaker.
But Google has finally acknowledged a “speaker distortion issue” with the handsets. And it has said that it will fix the problem. At least partially.
“We will be rolling out a software update in the coming weeks to address the audible buzzing in certain areas at lower volumes,” a Google customer service representative told a Pixel 3 owner via a support chat that was posted to Twitter.
That said, Google has not officially acknowledged this problem. As Android Police’s Unofficial Google Pixel 3 and Pixel 3 XL bug and issue tracker noted until this exchange, the firm had never issued a formal comment about the problem. And it still hasn’t.
Like its predecessor, the Pixel 3/3 XL has been dogged by reliability problems since its release. In late October, it promised to fix a photo saving bug. And in early November, it finally fixed a slow-charging issue.
But many, many problems remain. And some—like a clicking noise during phone calls, disappearing text messages, and a Pixel Stand issue—have never even been acknowledged by the search giant. And other issues—like the stereo speaker imbalance and poor audio quality in video recordings—are “by design,” Google says. Unbelievable.
Given all these problems, I’ll be sticking with my Pixel 2 XL for now.