Microsoft Says It Has Identified Surface Pro Hibernation Issue

Posted on July 12, 2017 by Paul Thurrott in Microsoft Surface with 14 Comments

Microsoft Says It Has Identified Surface Pro Hibernation Issue

Good news for anyone who is suffering from the recently-disclosed hibernation bug in the new Surface Pro: Microsoft says it has identified the problem. And it will soon issue a fix.

As you may recall, several hundred people who purchased the new Surface Pro complained in Microsoft’s support forums that the device was shutting down while they were working. At the time, Microsoft said that it was investigating the issue.

One week later, they appear to have figured it out.

“Wanted to provide a quick update,” a Microsoft post dated July 10 in the support forums notes. “We believe we have identified the issue, and are currently testing a fix that will be delivered via Windows Update.”

Today, there’s another update addressing the fact that Patch Tuesday came and went without a patch.

“Just wanted to provide additional information that this fix was not included in the 7/11 Windows update, as testing still continues. I will update this posting when the update is available, also the Surface Pro Update History page will also be updated with the details when it launches.”

This type of speed is appreciated given the silence and slowness that accompanied previous Surface issues. Hopefully this really fixes the problem.

Thanks to Neowin for the tip.


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