Microsoft Fixes Windows 10 Version 1903 Blocking Issue for Surface Book 2

Posted on October 11, 2019 by Paul Thurrott in Microsoft Surface with 13 Comments

Dreaming of an Affordable Surface Book 2 Laptop

Our national nightmare is (probably) over: After many long months, Microsoft has finally fixed a Windows 10 version 1903 blocking issue for Surface Book 2. The fix is part of a series of firmware updates that the software giant released just today.

Microsoft details the following updates for any Surface Book 2 running Windows 10 version 1803 or newer:

Surface – System – Surface Base 2 Firmware Update – Firmware improves battery stability.

Surface – Firmware – 182.1004.139.0. Surface System Aggregator – Firmware 182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and improves battery stability.

Surface – Firmware – 389.2837.768.0. Surface UEFI – Firmware 389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.

That last one, I believe, is the issue that blocked Surface Book 2 owners from getting Windows 10 version 1903. I will test this theory when I install the updates later today.

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Comments (13)

13 responses to “Microsoft Fixes Windows 10 Version 1903 Blocking Issue for Surface Book 2”

  1. north of 49th

    As an aside, my Surface Pro 5th Gen also got a Surface System Aggregator firmware update so you may want to boot your other Surface devices and see if there was a general release of this update.

  2. drwindows

    Surface Laptop 1 and 2, Surface Pro 4, 5, 6 also receiving firmware updates which improves battery life (according to the changelog)

  3. joloriquelme

    Microsoft not being able to deploy an update to their own operating system to one of their own top products for months.

    And I was complaining about Asus horrible Software & drivers support...

    Fortunately, next week I will buy a Mac and it will end this real nightmare: using a Windows PC.

    • Vladimir Carli

      In reply to joloriquelme:

      very interesting message to post on a Windows site...

      • joloriquelme

        In reply to Vladimir:

        As a matter of fact, Microsoft is now platform agnostic and Satya Nadella made it very clear: Windows is not a priority anymore.

        And, this isn't a only-Windows site. I see many other brands and devices reviewed here.

        Say what you want and you can still thumb down my opinion: a flaship computer without propper drivers support for this own operating system developer is shameful, at least.

        I can't imagine a 2018 MacBook Pro that can't be upgraded to macOS Catalina because a drivers issue...

      • Greg Green

        In reply to Vladimir:

        This isn’t a Windows site, it’s a Home for Tech Enthusiasts. Note on todays home page:

        Living with Chromebook: Android Apps

        HP Announces New Chrome Enterprise Products and Services

        Thinking About the Pixel 4

        Quick Hands-On: iOS 13 + Xbox Wireless Controller + Clamp

        Twitter Brings Its iOS App to the Mac With Apple’s Catalyst

        Google’s Pixelbook Go Laptop Detailed in New Leak

        Apple Now Lets Users Stop Sharing Voice Recordings for Siri Grading Program

        Amazon Music is Now Available on Apple TV

        OnePlus Announces OnePlus 7T Pro

        Paul’s experience with Windows and Microsoft allows him to delve a little more deeply behind the scenes in those stories, but as you can see this is not just a Windows site.

  4. wolters

    The Surface Book has been my favorite laptop for the last several years. Recently passed down my 13.5" and got the 15" with the greater GPU. Truly love this device and glad they have fixed the quirks it had. I was getting "hot bag" now and then with the past firmware.

  5. ulrichr

    I actually got this update on the 3rd October, I suspect because I'm on the Insider Slow ring. The update arrived with no explanation, no link to KB Articles, and I couldn't find any reference to it anywhere. I suspected this was the discrete graphics fix I had been waiting for, so I tested using every graphics program I could think of. It's been working flawlessly since then.

  6. SvenJ

    Well thank goodness it arrived before 1909. Of course that is only because 1909 is coming in 1911hopefully. That's the real reason for the name shift to 19H2.

  7. Username

    Morbid humiliation for Microsoft. Proves that software and hardware engineers at Microsoft didn’t communicate.

  8. ghostrider

    How can anyone even be remotely satisfied with Microsoft's completely shoddy treatment of people who bought these (very) expensive Surface devices, which have been completely plagued with awful firmware almost since day one. These are Microsoft's tier 1 devices, and should be treated as such. As this is Microsoft software and hardware, there is no excuse whatsoever for the poor quality updates, delays and reliability issues Surface owners have been on the wrong end of. Period.

    If I'd spent - sometimes thousands - on a device like this, I'd be fuming and demand a refund.

  9. Salvador Jesús Romero Castellano

    So, what are your findings, Paul? Thanks.